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Intel DSA Thunderbolt 3 Driver Update Fails (Version: 1.41.10540.0)

MattLodder
Novice
3,514 Views

DSA gave me an update notification for Thunderbolt 3 Driver Version 1.41.10540.0. The update failed. 

I downloaded the driver manually and installed it. All is working correctly and the new version is shown as installed in the TB Control Software and in Device Manager (see screenshots) but the notification still pings but attempting to install via the web always fails.

Manual uninstall did not solve the problem. Please advise.

0 Kudos
15 Replies
AndrewG_Intel
Moderator
3,461 Views

Hello @MattLodder

Thank you for posting on the Intel® communities.

 

We understand that you had an issue updating the Thunderbolt™ bus driver for the Intel® NUC but you have successfully updated the driver via manual installation and "the only current issue is that Intel® Driver & Support Assistant (Intel® DSA) keeps offering the said driver". Is this correct? If not, could you please provide more details?

 

In case you haven't try yet, we recommend going through the following steps:

 

You may also try to completely uninstall using the special Intel® Driver & Support Assistant Uninstaller which removes all files related to Intel DSA and then do a fresh install of the latest version again.

 

If the issue persists, please provide the following information:

1- What browser are you using and version number or build number:

2- Do you have any browser plug-ins (ad blocking or script blocking)?

3- Are you a home user? If yes, what is the brand and model of the router?

4- Do you have security or anti-virus software installed, if yes, please provide details.

5- Are you on a company network?

 

6- Please attach all the Intel® DSA files zipped from the following 2 folders (not just .log files but all the files in the folder):

  • C:\ProgramData\Intel\DSA\Logs
  • C:\ProgramData\Intel\DSA\Data

NOTE: the ProgramData folder may be hidden by default so you may need to un-hide it to view the Intel® DSA log files. Instructions to un-hide are: > File Explorer > View > Show/Hide: check the box for "Hidden Items".

 

7- Please provide the "DSAUninstaller.log" file. You can find the location of the log file in Windows* File Explorer by searching for it by DSAUninstaller.log and please be sure to provide the most recently dated log.

 

8- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.

 

Best regards,

Andrew G.

Intel Customer Support Technician

Hettlinger
Novice
3,386 Views

@AndrewG_Intel 

I followed your proposal and I uninstalled DSA. I reinstalled DSA and I got the notificiation that TB Driver is ready for installation. When I start installation I get a window (Thunderbolt Software) with two options: Uninstall or Close. If I close, the window closes and I am still prompted for the TB SW update in DSA. If I uninstall I can install the new driver but after restarting I am again prompted for an available TB update. 
I reinstalled twice ... and I am in  the same loop again ...

LeonWaksman
Super User
3,373 Views

Hi @Hettlinger 

1. Open IDSA and click on the arrow left of the "Thunderbolt" You will get the possibility to check "Hide updates like this" option. In addition you may chose for how long you want to hide this update. I'm sure that the identification of the driver will be fixed in the future and again you will be able to enable this update in IDSA.

2. See the attached image.

Leon

 

Hettlinger
Novice
3,342 Views

Hi @LeonWaksman 

Thanks. Your recommendation makes sense. 

Best Matthias

MichaelKennedy
Beginner
3,274 Views

I am having the same/similar issue.  The IDSA update would not apply correctly and continually notified.  I manually downloaded the update, ran it.  It prompted to uninstall existing driver first and I did.  I then attempted to reinstall, and it will not reinstall at all.

"0x80070643 - Fatal error during installation"

Tracing through the logs, what is causing the rollback is a failed dism during installing dch_setup.

I have since wiped the machine clean with a fresh install of Windows, and this TBT package will not install, same error.

Not sure what next steps are.  I have opened a ticket with Intel.

 

LeonWaksman
Super User
3,258 Views

Hi @MichaelKennedy 

Download the driver zip file and unzip it in your NUC. Read the Installation Instructions.txt how to install manually the inf files.

Leon

MichaelKennedy
Beginner
3,237 Views

If anyone else gets the problem I got, where the uninstall of the driver and restart of the machine makes it so that the driver cannot be reinstalled again.

I managed to resolve my inability to use the Thunderbolt 3 port by recovering firmware (47) using the power button method (see: https://www.intel.ca/content/www/ca/en/support/articles/000033291/intel-nuc.html ).  When the machine started after the firmware recovery, the IDSA could detect the Thunderbolt adapter again.  I managed to get a driver installed enough to use the Thunderbolt interface again.  That was a marathon troubleshooting session that had me completely reinstall the machine from scratch.

After all that he IDSA is still in the update loop again.  Looking forward to the fix that Andrew says is coming.

Good luck team!

Hettlinger
Novice
3,445 Views

Same behavior here. But one additional remark:
The DSA proposed DCH compliant driver is: Version: 1.41.10540.0 Release date: December 17, 2020 Size: 32.53 MB
The manual download is TBT-Win10-1.41.1054.0.zip and content txt files contains:
Thunderbolt Windows DCH Software Release 80_1
Date 2020-12-02
.
Versions
----------------------------
Control Center: 1.0.30.0
Drivers: 1.41.1054.0
Install Scripts: 1.0.0.7
SDK: 1.16

Whereas the date of the DSA driver is December 17th.

 

Alemarino
Beginner
3,411 Views

The same happens to me. It wouldn't let me update it automatically. I did a manual update and I keep getting the notice that there is an update. Something is wrong.

RolandT
New Contributor I
3,393 Views

same here, after I installed it, Intel DSA keeps telling me an update is available

Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC

Version:
1.41.10540.0

AndrewG_Intel
Moderator
3,243 Views

Hello all,


We would like to inform you that Intel® is aware of this issue and our developers are working on a fix. There is an expected release by the end of January and the first week of February; however, dates may shift.


We recommend waiting for the new release and check. If the issue persists, please post a new thread so we can assist you further. This is since we will proceed to temporarily close this thread from our end.


Best regards,

Andrew G.

Intel Customer Support Technician


ewolter
Beginner
1,975 Views

I am having the same issue.  Still not fixed?  Is there any update on this?

Hettlinger
Novice
1,955 Views

Hi ewolter
Do you try to install 10540 (1.41.1054.0) or a newer version? My NUC performed an update to 1.41.1094.0 a couple of days ago (less than one week) and this is the first time since January that the update assistant does not propose a driver update. Please check again and provide some more details about the version you try to install. 

Iam74Gibson
Beginner
1,646 Views

How did you manually install? Nothing I do will allow install, maybe you know a way I have not tried?

 

any ideas are appreciated

T3K34
Beginner
1,057 Views

Hello,

I had the same problem installing the driver and found the (a?) solution.

 

Connect to the company network through VPN (I am working from home now).

Run the installer.

 

How I could find the solution.

1. searched "dch_setup.msi" in C: drive

2. read through the log file (Thunderbolt™_Software_20210720133600_002_dch_setup.msi.log) and found:

Get-AppxPackage : The trust relationship between this workstation and the primary domain failed.

 

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