Intel DSA sends BITS to maximum CPU and does not download (says "starting..." or just 0%)

[GRIFFCOMM]

Ive posted this here as we have seen this on NUCs, below are the products seen so far:

- NUC7PJYH and NUC7CJYH

- Windows 11 Pro v21h2

- Downloaded the current DSA from here https://www.intel.ca/content/www/ca/en/support/detect.html

DSA was working find in Windows 10, i am sure ive had it working in Windows 11 as well (the above were in place upgrades from Windows 10 to Windows 11.  When checking drivers, it needs to download new ones, which then just sends BITS to use the balance of the CPU resulting in 100%, it never downloads anything (says starting or 0%), canceling the download does release BITS after a few mins.

We have tried as a user and administrator, same issue, all machines are a member of a domain.  I have 3 NUC11TNxx units here, so will test on these also (they are not a member of a domain), however it could take a while for the upgrade then find drivers.

[n_scott_pearson]

I have seen a number of Win10 to Win11 upgrades fail like this. I suggest that you do a from-scratch installation of Win11 and install the driver made available on the download page for these NUCs.

I would also add that iDSA is limited in the components that it will upgrade. For more information, see here: Intel Driver & Support Assistant FAQ.

Hope this helps,

...S

[GRIFFCOMM]

Not really an acceptable answer, who will pay for the time to "re-install windows" on 15 machines that all work perfect, just Intels DSA isn't working?  We have already reinstalled DSA, i am however testing (at our expense in time) on a larger machine to see if i can further confirm its a DSA issue.

With backup and restore / reinstall we are looking at over $5000 worth of work, i cant ask the client to pay for this as Windows is working.

[Alberto_R_Intel]

Hello GRIFFCOMM, Thank you for posting in the Intel® Communities Support.

I just wanted to check if you were able to test the Intel® DSA on a larger machine and if you still need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[GRIFFCOMM]

We have some NUC11's, however there are no updates required, so i cant test it.  I can however say the above NUC7's still have the issue as seen it on another NUC7, Is there any settings i can enable as i have remote access to the PCs that do not work so any logs you might want i can get, i can also run tests on them as have access to them out of hours.

[Alberto_R_Intel]

GRIFFCOMM, Thank you very much for letting us know those details.

For this scenario, we recommend to scan for drivers with different browsers. Did you test the tool with Edge, Firefox, or Chrome? Those are the three web browsers supported by the application.

You can also attempt to clear the browser cache and then try rescanning the Intel® DSA tool.

Run the Intel® Driver & Support Assistant Uninstaller version 22.6.39.9:

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.ht...

Restart and install the latest Intel® Driver & Support Assistant version 22.6.39.9:

https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=dsa

If the problem persists, please provide the following details:

Attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

And the latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder as indicated in the following link:

https://www.intel.com/content/www/us/en/support/articles/000056654/software/software-applications.ht...

Regards,

Albert R.

Intel Customer Support Technician

[GRIFFCOMM]

Hi

The newer devices have the latest drivers, so until something changes and Intel release a newer driver than it wont find anything new, using a different browser should fix this.

OR are you saying try using a different browser on the machines that cant download the driver they require?

[Marco_66]

With Chrome the download was blocked on "starting" .... with Edge no problem.

Anyway no BITS problem. (Windows 10)

[Alberto_R_Intel]

Hello GRIFFCOMM, Marco_66, I just received an update on this matter.

We just wanted to let you know that there was a fix done today in the Intel® DSA to resolve this issue. The issue with some downloads offered by Intel® DSA not downloading is resolved. This was due to a change in Microsoft BITS infrastructure that impacted the way Intel® DSA downloaded drivers. Our Intel® DSA team has implemented a fix on our end to handle this change and the latest Intel® DSA version released Oct 14, 2022, should resolve this. Please check in Intel® DSA settings for v22.6.42.2, it should silently update to the latest version.

Regards,

Albert R.

Intel Customer Support Technician

[GRIFFCOMM]

Hi

Confirmed working, this can be closed.

Many Thanks

[Alberto_R_Intel]

Hello GRIFFCOMM, You are very welcome, thank you very much for confirming those results.

Perfect, it is great to know the Intel® DSA is now working properly.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician