Intel Driver Assistant - issues with update

[SamRyan]

My computer said it had an update recently for the Driver Assistant and to reboot. After doing so, it showed up again and no matter how many times I reboot, its the same.

I have tried to uninstall, however this does not work and it gets stuck.

Any suggestions?

[Esteban_D_Intel]

Hello SRyan10,

Thank you for posting on the Intel® communities.  

To better assist you please provide the following information:

• Please provide your computer model.
• What driver did you install with the utility?
• Are you trying to remove the Intel Driver Support Assistant or the driver from your computer? Please clarify your concern.

Esteban D.

Intel Technical Support Technician

[SamRyan]

Hi Esteban

I have the hades canyon HVK.

It’s not the drivers but the assistant program itself. Every time I turn on the computer it says that it has updated and needs to be rebooted. When I do this, nothing happens. When I try and open the program, nothing happens.

I cannot use the assistant any longer and have had to uninstall. Even after this, it won’t work. Up until a few days ago, it was working perfectly.

That is for the latest version 20.4.5.

[n_scott_pearson]

I suggest that you try the following:

1. From Apps and Features, uninstall the existing IDSA installation.
2. Clear your browser cache.
3. Reboot.
4. Open https://downloadcenter.intel.com and click on the Get Started button to download and (re-)install IDSA.
5. Test.

Hope this helps,

...S

[SamRyan]

Hi Scott

Thanks for the comment, unfortunately no good same problem.

Seems to have occured since bio64 upgrade, have even reset this and reflashed.

[Esteban_D_Intel]

Hello SRyan10,

Thank you so much for your response.

Have you tried removing the tool using the uninstalled software? If not, please check the steps below:

1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.

2. Download and install the latest Intel® DSA version

Just to confirm, I understand that the message that appears occurs right after the installation of the BIOS 0064 via the IDSA?

Can you please confirm if the BIOS upgrade was completed successfully?

If possible, please provide a screenshot of the message that you get.

Esteban D.

Intel Technical Support Technician  

[Esteban_D_Intel]

Hello SRyan10,

Were you able to check the previous post?   

Please let me know if you need further assistance.   

Esteban D.  

Intel Technical Support Technician   

[SamRyan]

Hi Esteban

None of that worked had to reset pc now it’s working
Sam

[Esteban_D_Intel]

Hello SRyan10,

Thank you so much for your response.

I understand that you were able to resolve this behavior on your side by resetting the computer. I’m glad to know that you were able to make it work as expected.

Please let me know if you need further assistance or if you would like to proceed with the closure of this inquiry.

Esteban D.

Intel Technical Support Technician  

[Esteban_D_Intel]

Hello SRyan10, 

We have not heard back from you. 

As you were able to resolve this behavior on your side we will proceed with the closure of this inquiry.

If you need any additional information, please submit a new question as this thread will no longer being monitored  

Esteban D.  

Intel Technical Support Technician