Intel Driver & Support Assistant 安装完成，不能扫描！

[敏周0002]

已经尝试多次 卸载重新安装Intel Driver & Support Assistant，并且尝试 使用Chrome、Firefox 都不行！

我的设备：NUC6I7KYK ，操作系统：Windwos10 LTSB 企业版， 浏览器：Chrome， 附件：ssu扫描文件

[敏周0002]

intel 的工程师您好！按照intel forums里的解决办法：1、清除浏览器Cookie，2、且我下载了DSAUninstaller 卸载了Intel-Driver-and-Support-Assistant，3、下载最新版本重新安装，都不能解决问题。而且中国百度贴吧里最近几天也同时有多人遇见此问题（论坛截图见附件），希望intel工程师们能重视！

[QWan01]

哎，别提了，我也是这样，你回复让我看了白搭，我也是普通用户。错误日志里面显示错误500：没有网络。我不仅把你做的那些步骤都做了，系统都重置了三遍。所以我怀疑是英特尔某个服务被咱们国内的长城防火墙屏蔽了。​

[敏周0002]

我看你那个有人回复，我这是吸引注意力，希望快点解决😄 ​

[QWan01]

我跟你说，要真是咱们这边网络屏蔽的，那英特尔一时半会儿也无能为力。​

[敏周0002]

希望不是这样😨 ​

[QWan01]

你用中文他们说看不懂，我的英文帖子他们又不回复。要不你们去帮我回复一下，让他们看看吧。https://forums.intel.com/s/question/0D50P00004VfNvmSAF/intel-driver-support-assistant-shows-an-error...​

[敏周0002]

不折腾了 windows自带更新 把驱动更新了 也不影响使用 勉强凑合用吧 在 2019-11-21 22:25:39，"Intel Forums" <supportreplies@intel.com> 写道： 你用中文他们说看不懂，我的英文帖子他们又不回复。要不你们去帮我回复一下，让他们看看吧。https://forums.intel.com/s/question/0D50P00004VfNvmSAF/intel-driver-support-assistant-shows-an-error...​ QWan01 (Customer) 你用中文他们说看不懂，我的英文帖子他们又不回复。要不你们去帮我回复一下，让他们看看吧。https://forums.intel.com/s/question/0D50P00004VfNvmSAF/intel-driver-support-assistant-shows-an-error...​ or reply to this email Replying to Intel Driver & Support Assistant 安装完成，不能扫描！ 敏周0002 (Customer) Thursday, 2019年11月21日 AM12:30 我看你那个有人回复，我这是吸引注意力，希望快点解决 ​ 敏周0002 (Customer) 希望不是这样 ​ Thursday, 2019年11月21日 AM12:39 QWan01 (Customer) 你用中文他们说看不懂，我的英文帖子他们又不回复。要不你们去帮我回复一下，让他们看看吧。https://forums.intel.com/s/question/0D50P00004VfNvmSAF/intel-driver-support-assistant-shows-an-error...​ Thursday, 2019年11月21日 PM10:25 You're receiving emails when someone "Comments on my posts." To change or turn off Forums email, log in as 300002400268@intel.com.isvc. Are notifications about this post getting annoying? Reply to this email with the word " mute ". For Privacy and Legal notices, please visit these links: http://www.intel.com/privacy, https://www.intel.com/content/www/us/en/legal/terms-of-use.html.

[昭王000]

如果是给GFW屏蔽了，我设置了代理也没有效果啊，还是一样的显示没有网络​

[AdrianM_Intel]

Hello 敏周0002,  

Thank you for posting on the Intel® communities.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded in this Intel Community. 

You can try the following steps:

• Uninstall the Intel® Driver & Support Assistant by using the Uninstaller tool.
• Intel® Driver & Support Assistant by using the Uninstaller
• Delete all the log files and make sure you don't see the Intel® Driver & Support Assistant in apps and features. (if you see it delete it)
• Install the latest version of the Intel® Driver & Support Assistant.

If you are getting an error message that Intel® Driver & Support Assistant is blocked you can try the following:

If you are going through a proxy to access the internet, you may need to configure it to allow access. You can check the proxy configuration by following these steps:

• Open the Internet Options control panel, which can be found in the Windows Start Menu.
• Select the Connections tab at the top of the window, and then select the LAN settings button near the bottom of the window.
• If on a company network, and Automatically detect settings or Use automatic configuration script are selected, then you will need to contact your network administrator to allow connections to localhost. If you are not on a company network and these settings are selected, you will need to manually configure the proxy device to allow connections to localhost.
• If the Use a proxy server for your LAN checkbox is selected, make sure Bypass proxy server for local addresses is checked. Click the Advanced button, and in the Exceptions text area, add 127.0.0.1, and then select OK and OK.

As a reference you can check the following link:

https://www.intel.com/content/www/us/en/support/topics/idsa-faq.html#FAQSection1

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[QWan01]

I posted about the same error in English at https://forums.intel.com/s/question/0D50P00004VfNvmSAF/intel-driver-support-assistant-shows-an-error... with DSA logs attached. Please pay attention to it. ​

[AdrianM_Intel]

Hello 敏周0002,  

Thank you for your response.

I can see you shared the log files of the Intel® Driver & Support Assistant on this link https://forums.intel.com/s/question/0D50P00004VfNvmSAF/intel-driver-support-assistant-shows-an-error..., I will further investigate it, please allow me some time to update the thread.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[QWan01]

Hello Adrian M.,

Thanks for your attention, and hope that the issue will be fixed soon. We're looking forward to your reply.

But I'm another user of Intel DSA and have the same problem with Intel DSA as 敏周0002. We met each other on this forum and we're both located in the Mainland of China. :)

[敏周0002]

您好 感谢您对我问题的重视，问题按照您的方法还是没有得到解决，我用微软的自动更新更新了部分驱动。 At 2019-11-22 13:30:22, "Intel Forums" <supportreplies@intel.com> wrote: Hello AdrianM: Thanks for your attention, and hope that the issue will be fixed soon. We're looking forward to your reply. But I'm another user for Intel DSA and have the same problem with 敏周0002. We met each other on this forum and we're both located in the Mainland of China. :) QWan01 (Customer) Hello AdrianM: Thanks for your attention, and hope that the issue will be fixed soon. We're looking forward to your reply. But I'm another user for Intel DSA and have the same problem with 敏周0002. We met each other on this forum and we're both located in the Mainland of China. :) or reply to this email Replying to Intel Driver & Support Assistant 安装完成，不能扫描！ AdrianM_Intel (Intel) Friday, 2019年11月22日 AM7:26 Hello 敏周0002, Thank you for your response. I can see you shared the log files of the Intel® Driver & Support Assistant on this link https://forums.intel.com/s/question/0D50P00004VfNvmSAF/intel-driver-support-assistant-shows-an-error..., I will further investigate it, please allow me some time to update the thread. Regards, Adrian M. Intel Customer Support Technician A Contingent Worker at Intel QWan01 (Customer) Hello AdrianM: Thanks for your attention, and hope that the issue will be fixed soon. We're looking forward to your reply. But I'm another user for Intel DSA and have the same problem with 敏周0002. We met each other on this forum and we're both located in the Mainland of China. :) Friday, 2019年11月22日 PM1:30 You're receiving emails when someone "Comments on my posts." To change or turn off Forums email, log in as 300002400268@intel.com.isvc. Are notifications about this post getting annoying? Reply to this email with the word " mute ". For Privacy and Legal notices, please visit these links: http://www.intel.com/privacy, https://www.intel.com/content/www/us/en/legal/terms-of-use.html.

[AdrianM_Intel]

Hello 敏周0002,  

I would like to update the thread.

This is an issue with the way IDSA checks internet access, which isn't working for PRC. We are still working on this issue.

In case you need to run some updates you can get the Intel driver from Download Center directly.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[QWan01]

It seems that the issue has been fixed in version 19.12.50.5.

[AdrianM_Intel]

Hello QWan01,

Thank you for the update.

I am glad to know that the issue has been fixed with the Intel® Driver & Support Assistant 19.12.50.5 version.

I will share your feedback with the development team.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel