Intel Driver & Support Assistant: Setup Failed 0x80072EFD

[tpshop]

Hi, I tried to install the assistant, but it's generating setup error 0x80072EFD on my Windows 10 x64 1809. See attached log.

Please advice.

Thank you.

(Don't know if I put this in the correct forum)

[AlHill]

What is the model number of your NUC?

Doc

[tpshop]

Thanks for answering, Al.Hill, but I have no NUC. Just a stand-alone pc rig.

Like I suspected, I posted this in the wrong forum. (I searched and found previous DSA-questions here. That's why.)

Can you, or any one else tell me in which forum to post this problem?

[AlHill]

The IDSA is intended for Intel systems. For you, I would go to the support site of the manufacturer of your device and use their driver tool, or use their drivers.

Doc

[tpshop]

?? But like it's name says: the 'Intel Driver & Support Assistant' is (downloaded) from Intel. And I installed it before on this same pc successfully on Windows 7, so I don't understand your suggestion.

[AlHill]

The IDSA is intended for Intel systems. Using it on other systems may work, may not work, or may offer drivers which are not appropriate for your system.

Does your device/motherboard manufacturer not offer a similar tool? Many system manufacturers do. And, you should use the drivers provided by them for your system. Provide your device/motherboard model number.

Now, if you insist, do this:

Clean your browser cache and try again.

Or, uninstall all copies of IDSA, and run the uninstall tool: https://downloadcenter.intel.com/download/29112/Intel-Driver-Support-Assistant-Uninstaller?v=t

Then, reinstall IDSA

Or, update to Windows 10 version 1903, and try again.

Also, take a good look at the error code. If I am not mistaken, it indicates some sort of network error.

And, what browser are you using? What driver is it you believe needs updating?

Doc

[tpshop]

I'm not clear what you exactly mean by an 'Intel System'. This pc has an Intel Core i5 4570 CPU with integrated Intel HD Graphics 4600.

No, my pc's manufacturer does not provide an automated update search tool (self build), and even if it did: I prefer to update each component directly from the manufacturer itself; so Intel in this case.

I already used the uninstall tool, and tried to reinstall: same outcome. Tried different browsers, switched vpn off, etc.

I want to install the DSA to be sure I dont' miss an important update in future, and MS messing things up with it's often bad [driver-]updates. It's a handy tool.

[AlHill]

An intel system has an Intel motherboard.

You did not answer my questions about your device/motherboard manufacturer.

And, you should try IDSA on a system that is not connected via VPN or has VPN software installed.

And, check if your firewall is part of the problem.

There is nothing prohibiting you from downloading the graphics driver (for example) manually.

https://downloadcenter.intel.com/download/28662?product=75043

And, take a look at the IDSA exclusion list. Old desktop boards and many other components are not included in the IDSA.

 https://www.intel.com/content/www/us/en/support/articles/000032252/software/software-applications.html

Doc

[tpshop]

Al, you missed the part where I stated that I already previously installed IDSA successfully in Windows 7 on this same pc & Intel motherboard (dual boot). So I figure it has more to do with Win10 than anything else.

All Intel components/drivers are up to date.

[tpshop]

Thank you for providing possible culprits. However, I would prefer someone who is able to pinpoint exactly what is the cause according to the attached log.

Thx

[AlHill]

No log is attached.

And, you should explore the possible culprits. No, I did not miss the part about Windows 7. W10 is a different OS.

Make sure you read and understand the exclusion list, and Good luck.

Doc

[tpshop]

Log is attached in first post.

Edit 11/8: Removed log in first post.

[AlHill · Accepted solution]

And, make sure you do not have any ports blocked. IDSA accesses localhost on posts 28385-28389. It also connects to www.intel.com, downloadcenter.intel.com, and downloadmirror.intel.com, all on port 443 (HTTPS).

Doc

[tpshop]

No ports blocked.

[tpshop]

Dear Al.Hill, I was wrong and you were right after all! (See my post down below)

[AndrewG_Intel]

Hello tpshop,

Thank you for posting on the Intel® communities.

We would like to know if the issue described in this thread persists. Also, it is worth mentioning that the information provided by Al.Hill is correct. However, we would like to take a look at this behavior. For us to check this, could you please provide the following information?

1- Screenshots showing the error message.

2- Steps on how you are trying to install Intel® DSA.

3- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

3.1- Download the Intel® SSU and save the application on your computer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

3.2- Open the application and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3.3- To save your scan, click Next and click Save.

Note: To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

[AndrewG_Intel]

Hello tpshop,

Thank you for the details and reports provided. We will take a look into the information and as soon as we have any update/details we will be posting back in this thread.

Regards,

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

[tpshop]

Hi Andrew,

To my shame and dismay I must 'confess' I made a beginner's blunder: Although I could not see any ports being disabled by my custom firewall rules, there apparently were. (And Al.Hill was right after all.)

After I disabled the firewall all together, setup was done successfully!

Sorry to have wasted your time. Happy that it works now.

[AlHill]

Glad you have it working.

Doc