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HWang63
Beginner
630 Views

Intel® Driver & Support Assistant doesn't work,it can't scanning system softwear and update it. 英特尔® 驱动程序和支持助理无法扫描系统并更新

Dears, please see the screenshort for Intel® Driver & Support Assistant

scan issue, for those days when I click intel driver & support assistant, the icon shows that I have 2softwear need to updat, but when the tool open the browser it shows that it can't scan my computer, may something wrong when system start to scan. and lots of user talk about this issue in China, we all have same issue. so I'm worry about if the assistant softwear have some issue. I'm already update the lasted version of Intel® Driver & Support Assistant (ver. 19.11.46.6) but also doesn't work. so could you pelase help to solve it? looking for your feedback. Thanks in advance.

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9 Replies
LeonWaksman
Super User
264 Views

Hi this problem was raised also in this thread https://forums.intel.com/s/question/0D50P00004WFZg3SAH/intel-dsa-scan-failed-on-my-hades-canyon-nuci... . So bookmark this thread and wait for Intel response. From your post I assume that you are not located in China?

Leon

TPeng8
Novice
264 Views

I'm almost sure it's not a NUC issue, since I tried my Acer at home and my HP at my office, all of them have the same issue.

But I also think it's not only a connection issue from China, something seems not right from DSA itself.

I'm not a network expert, I'm not sure why the connection issue still persists even I tried V*P*N or I used proxy setting in Internet Option, theoretically, the connection should be initiated from the proxy server, right? My proxy server is in Finland, the connection should not be blocked.

LeonWaksman
Super User
264 Views

I have IDSA installed and working without problem in: NUC6i5SYH, NUC7i7DNHE, NUC8i7HVK and NUC8i7INH. All those NUCs running Windows 10 PRO 64bit 1909.

 

Leon

 

AlHill
Super User
264 Views

All of my NUCs work as well with IDSA. Perhaps it is a user problem.

 

Doc

 

BSkib
Beginner
264 Views

Intel customer support is bogus.

AlHill
Super User
264 Views

@BSkib​ Enough of this. You have made your rude comments multiple times already. Continuing to do so serves no purpose. There are rules of conduct here.

 

If you have a specific issue with IDSA, other than your meaningless criticism, post your issue and it will be dealt with.

 

Doc

 

LeonWaksman
Super User
264 Views

Hello @HWang63​ ,

Please verify that you have the Intel Management Engine Interface Driver installed and so, the Chipset Software (Driver). Those drivers should be installed manually. Since you didn't describe your computer/board model, I can't give you the correct link.

 

Leon

 

HWang63
Beginner
264 Views

Hello LWAKSMAN,seems the pic shows that I have Intel MEI driver. My computer model is NUC8i7HVK. Thanks捕获-1.PNG

LeonWaksman
Super User
264 Views

Right, I can see. The System Device part in your NUC, looks similar to my NUC8i7HVK (see the attached image). So, the problem is caused by something else.

 

Leon

 

NUC8i7HVK.png

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