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Intel Driver Support Assistant fails to complete Realtek card driver update

Max_Lipovore
Beginner
547 Views

Several times now the Intel Driver Support Assistant has "updated" the Realtek card driver on my NUC7i7BNB, BIOS version 0088 and apparently finished it but the next day it wants to do it all over again. I am running Windows 10 Pro version 21H2. This fault is new (to me) as of Feb 7, 2022.

Has anyone else encountered this? Has anyone found a fix?

Thanks.

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6 Replies
Alberto_R_Intel
Moderator
517 Views

Max_Lipovore, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new Intel® NUC?

When did you purchase it?

Was the Intel® Driver Support Assistant working fine before installing the proper drivers?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



LeonWaksman
Super User
509 Views

Hi @Max_Lipovore 

The same failure happened to me on NUC8i7INH. Although, the Realtek Card Driver was updated by IDSA and also later downloaded and updated manually, the IDSA is reporting that this driver is not updated. 

I believe that there is some problem between the driver date shown in the download center and the date shown in driver installed in Windows (i.e. this is a false indication). So, in order to avoid this indication, you may turn OFF (hide) this notification.

 

Leon

 

Max_Lipovore
Beginner
502 Views

Hi Albert,

Answers to your questions:

1: no
2: 3 years ago
3: ISA was working just prior to this issue
4: No recent changes to hardware /software
5: Windows 10 Pro version 21H2
6: home
The Intel SSU file is attached. In the meantime I am going to try Leon's suggestion.
Thanks
Alberto_R_Intel
Moderator
496 Views

Max_Lipovore, Thank you very much for providing that information and the SSU report.


"In the meantime I am going to try Leon's suggestion", perfect, that will be a good option to try.


For this specific scenario, we recommend to test different browsers since Intel® DSA only works with the following: Chrome, Firefox, and Edge.


Then you can also try to clear the browser cache then try rescanning the Intel® DSA tool. Also, to Click “Refresh Results” on the menu on the left-hand side of the scan page, it acts as a complete “start over” for the service.


If the problem persists after that, run the Intel® Driver & Support Assistant Uninstaller version 21.7.50.3:

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.ht...


Restart and install the latest Intel® Driver & Support Assistant tool version 21.7.50.3:

https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=int...


If the issue still remains, please provide the latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log


Also, the latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel
Moderator
459 Views

Hello Max_Lipovore, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
426 Views

Hello Max_Lipovore, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

 

Since the Intel® NUC Board NUC7i7BNB is under the status of End Of Interactive Support / Discontinued as you can verify in the link below:
https://ark.intel.com/content/www/us/en/ark/products/95068/intel-nuc-board-nuc7i7bnb.html

 

Intel® technical support will no longer be provided for this kind of product, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products Website helpful to address your request:
https://www.intel.com/content/www/us/en/support/discontinued-products.html

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

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