Intel Driver Support Assistant - invalid character detected

[GMB]

I recently started getting this exception and no amount of unstalling and reinstalling fixes the problem.
<DSAExceptionEvent xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="https://www.intel.com"><OS><Description>Windows 10 Pro</Description><Version>6.3</Version><Build>19042</Build><Release>2009</Release><EpmId>88002</EpmId></OS><DSAVersion>20.11.50.9</DSAVersion><Module>DSAServiceCore.dll</Module><ClassName>DSAServiceCore.Controllers.Session.SessionController</ClassName><MethodName>OnStart</MethodName><ExceptionType>JsonReaderException</ExceptionType><Message>Invalid character after parsing property name. Expected ':' but got: E. Path '['Intel SSD 760p Se...</Message></DSAExceptionEvent>

Any suggestions?

[Maria_R_Intel]

Hello GMB,

Thank you for posting on the Intel Community.

To better assist you, please provide us with the below details:

• Where are you looking for the error? can you please provide a screenshot?

Provide us with Intel® System Support Utility (Intel® SSU) 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Best regards,

Maria R.

Intel Customer Support Technician

[GMB]

Hi Maria

The error appears in Windows 10 Event Log as an informational message and the scan for updates never ends.

Added screenshots as requested

[Maria_R_Intel]

Hello GMB,

Thank you for the information provided.

• Can you please confirm if the Intel* DSA was working fine before?
• Which specific drivers are you trying to download?
• What browser are you using and its version?
• Besides the endless scanning, do you receive any error message?

Best regards, 

Maria R.  

Intel Customer Support Technician 

[GMB]

Hi Maria

The answers

• Can you please confirm if the Intel* DSA was working fine before?
  It worked fine up to December 2020
• Which specific drivers are you trying to download?
  It was always running in the background, as designed, cheking that the drivers for my hardware is up to date
• What browser are you using and its version?
  Tried with Firefox 84.0.2 , Chrome 88.0.4324.96 and Edge
• Besides the endless scanning, do you receive any error message?
  Nothing apart from all the application errors appearing in Windows Event Viewer

Regards

George

[Maria_R_Intel]

Hello GMB,

Thank you very much for the information provided. Please, try the below steps:

1. Try testing all the different validated browsers: Chrome, Firefox, or Edge*

2. Uninstall the existing Intel Driver & Support Assistant (Intel DSA) from Apps and Features:

• Click Start.
• Open Control Panel.
• Select Programs.
• Select Programs and Features.
• From the list that displays, click Intel Driver & Support Assistant.
• Click Uninstall.
• A new window opens that offers to uninstall the program.

3. Remove any remaining files from the Intel DSA in the system using the Uninstaller tool.

4. Download and reinstall the latest Intel DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator). Latest: 20.11.50.9  https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant

5. In case the problem appears again, please provide the Intel Driver & Support Assistant logs? In order to get them, please follow these instructions: 

Press Windows key + E (File explorer Windows will be opened with this key combination). 

Click on "This PC." 

Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder.

Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".

Best regards,

Maria R.

Intel Customer Support Technician

[GMB]

Hi Maria

Tried both Firefox and Chrome - both have the same result as in no data returned and numerous event in the windows event log

The DSA directory is attached

[Maria_R_Intel]

Hello GMB,

Thank you for your response.

We will proceed to check the logs internally, please expect a response soon.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello GMB,

Thank you for sharing your files. Our Dev team has reviewed them and this is a known issue that will be addressed in our upcoming driver release at the end of January. The Intel expectation is to have this new version launched next January 28th, then you should be able to successfully re-scan after that update.  

Best regards,

Maria R.

Intel Customer Support Technician

[GMB]

Hello Maria

I have downloaded, installed and run the updated version and it's working for me.

Thanks to you and the team for resolving

GMB

[Maria_R_Intel]

Hello GMB,

Thank you for letting us know the outcome, I am glad to hear that the Intel* DSA is working now!

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Maria R.

Intel Customer Support Technician