I recently started getting this exception and no amount of unstalling and reinstalling fixes the problem.
<DSAExceptionEvent xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="https://www.intel.com"><OS><Description>Windows 10 Pro</Description><Version>6.3</Version><Build>19042</Build><Release>2009</Release><EpmId>88002</EpmId></OS><DSAVersion>20.11.50.9</DSAVersion><Module>DSAServiceCore.dll</Module><ClassName>DSAServiceCore.Controllers.Session.SessionController</ClassName><MethodName>OnStart</MethodName><ExceptionType>JsonReaderException</ExceptionType><Message>Invalid character after parsing property name. Expected ':' but got: E. Path '['Intel SSD 760p Se...</Message></DSAExceptionEvent>
Any suggestions?
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Hello GMB,
Thank you for posting on the Intel Community.
To better assist you, please provide us with the below details:
Provide us with Intel® System Support Utility (Intel® SSU)
Best regards,
Maria R.
Intel Customer Support Technician
Hello GMB,
Thank you for the information provided.
Best regards,
Maria R.
Intel Customer Support Technician
Hi Maria
The answers
Regards
George
Hello GMB,
Thank you very much for the information provided. Please, try the below steps:
1. Try testing all the different validated browsers: Chrome, Firefox, or Edge*
2. Uninstall the existing Intel
3. Remove any remaining files from the Intel
4. Download and reinstall the latest Intel
5. In case the problem appears again, please provide the Intel
Press Windows key + E (File explorer Windows will be opened with this key combination).
Click on "This PC."
Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder.
Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".
Best regards,
Maria R.
Intel Customer Support Technician
Hello GMB,
Thank you for your response.
We will proceed to check the logs internally, please expect a response soon.
Best regards,
Maria R.
Intel Customer Support Technician
Hello GMB,
Thank you for sharing your files. Our Dev team has reviewed them and this is a known issue that will be addressed in our upcoming driver release at the end of January. The Intel expectation is to have this new version launched next January 28th, then you should be able to successfully re-scan after that update.
Best regards,
Maria R.
Intel Customer Support Technician
Hello Maria
I have downloaded, installed and run the updated version and it's working for me.
Thanks to you and the team for resolving
GMB
Hello GMB,
Thank you for letting us know the outcome, I am glad to hear that the Intel* DSA is working now!
If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Maria R.
Intel Customer Support Technician
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