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TManz1
Beginner
620 Views

Intel® Driver & Support Assistant will not download drivers

When Intel® Driver & Support Assistant finds new drivers for anything I tell it do download all. It then says 0 bytes of 0 bytes and stays there.

 

I have used the cleaner tool from intel and installed the newest Intel® Driver & Support Assistant with the same results.

 

I can manually install the drivers.

 

I have a NUC NUC8i7BEH with Win10 Pro 1903

 

I've attached a screenshot

0 Kudos
7 Replies
Alberto_R_Intel
Moderator
116 Views

TManz1, Thank you for posting in the Intel® Communities Support.

 

Regarding g this scenario, we just wanted to let you know that we also have an Intel® NUC Kit NUC8i7BEH in our Intel® lab and we installed and ran the Intel® Driver and Support Assistant without any problems, using Windows* 10 Enterprise, it gave us a message that actually the Intel® NUC is up to date.

 

The latest version of the Intel® Graphics driver for the Intel® NUC is 26.20.100.6912:

https://downloadcenter.intel.com/download/28974/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...

 

And the latest Realtek* High Definition Audio Driver for the Intel® NUC is version 6.0.8716.1:

https://downloadcenter.intel.com/download/28433/Realtek-High-Definition-Audio-Driver-for-Windows-10-...

 

So, if those are the driver versions currently installed in the system then your Intel® NUC is up to date. There is no reason in that case for the tool to show that there are newer driver versions available.

 

In order for us to verify why the tool is doing that, please provide the SSU report so we can verify further details about your platform:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

To attach the report, once you choose "reply" select the "clip" icon on the lower-left corner.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
116 Views

TManz1, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

TManz1
Beginner
116 Views

Sorry, life has been busy.

 

I've attached the SSU file as requested.

 

Alberto_R_Intel
Moderator
116 Views

TManz1, No problem at all, thank you very much for providing the report.

 

Based on the information showing in the file, it says that the Intel® Graphics driver installed in your system is version 25.20.100.6519, that is not the latest driver for the Intel® NUC Kit NUC8i7BEH. So, please uninstall the Intel® Driver and Support Assistant:

https://downloadcenter.intel.com/download/28984/Intel-Driver-Support-Assistant-Uninstaller?v=t

 

After that, uninstall the Intel® Graphis driver from "Device Manager", once you do that, the Microsoft Basic driver should be the driver that shows up as the driver currently installed:

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

 

Please, manually install the Intel® Graphics driver version 26.20.100.6912:

https://downloadcenter.intel.com/download/28974/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU...

 

Then, uninstall the Realtek* High Definition Audio Driver from "Device Manager"and then re-install version 6.0.8716.1:

https://downloadcenter.intel.com/download/28433/Realtek-High-Definition-Audio-Driver-for-Windows-10-...

 

After that, install the Intel® Driver and Support Assistant version 19.7.30.2 once again and then run it to confirm if the problem remains:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

Alberto_R_Intel
Moderator
116 Views

TManz1, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

TManz1
Beginner
116 Views

I did follow your directions and now it does say every things up to date. I'll have to wait for a new update to see if it downloads the new driver.

Alberto_R_Intel
Moderator
116 Views

TManz1, Thank you very much for letting us know those results.

 

Perfect, excellent, it is great to hear that everything is up to date on your computer now. The Intel® Driver and Support Assistant should work with no problems in the future.

 

Any other inquiry, do not hesitate to contact us again.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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