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Intel Driver & Support Assistant Reporting Error

AlanC1
Novice
263 Views

Intel NUC 11 Enthusiast

The Intel Driver & Support Assistant  is reporting that a new version of the BIOS is available; version 0065 dated 14 Oct 2021.  It's already installed!

 

I have refreshed the results - update still shown

I have rebooted - update still shown

 

Grateful if you (Intel) would look into this.

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3 Replies
AndrewG_Intel
Moderator
236 Views

Hello @AlanC1

Thank you for posting on the Intel® communities.


In order to review this further, could you please provide us with the following information?

1- Just to make sure we understand correctly: Does the Intel® NUC have BIOS version 0065 already installed, but Intel® Driver & Support Assistant (Intel® DSA) "keeps" offering this BIOS update as if it had not been installed"? Is this the behavior you're having? If not, please provide more details to clarify the exact behavior.


2- Intel® DSA version running on the system:

3- Screenshot of the error/behavior when using Intel® DSA:


4- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AlanC1
Novice
215 Views

Hi Andrew,

Many thanks for your reply.  I saw that BIOS version 0068 was available and on installing that the issue has disappeared.  This can be closed.

Regards

Alan

AndrewG_Intel
Moderator
201 Views

Hello AlanC1

Thank you for your response and for the feedback.


Perfect! We are glad to know that the issue has disappeared. As per your request, we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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