Intel® Driver & Support Assistant driver scan failed

[Stephen_Shih]

I'm using "Intel® Driver & Support Assistant" but the web site keep telling me driver scan failure. I've also try using DSAUninstaller.exe to uninstall and then reinstall DSA, but has no luck. The file Service.log in C:\ProgramData\Intel\DSA is as attached. My platform is Intel NUC8, windows 10, version 1903.

Thanks

Stephen

[AlHill]

What browser are you using?

Doc

[Stephen_Shih]

I'm using Firefox v68.0.2

Stephen

[n_scott_pearson]

Clear the cache for your browser and then try again.

...S

[Stephen_Shih]

I've also tried to clear the browser's cache and issue remained.

Sorry not to mention this in previous post.

Thanks

Stpehen

[Wanner_G_Intel]

Hello Stephen.Shih,

We would like to continue working on this issue. Please follow these steps as described below and let us know if the problem persists:

1. Run the Intel® Driver & Support Assistant Uninstaller

2. Restart and run the latest Intel® Driver & Support Assistant tool version 19.8.34.6.

3. If the issue persists, attach the following files:

A. Run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

1. Intel® SSU Download link.

2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3. To save your scan, click Next and click Save.

B. The latest DSAUninstaller.log file: using File Explorer, search for DSAUninstaller.log

Also, please attach a picture of the message you are receiving.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello Stephen.Shih,

Were you able to review the recommendations provided?

If you need further assistance, please let us know.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[Wanner_G_Intel]

Hello Stephen.Shih,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[IPolo]

Hello, the Intel Driver and Support Assistant stopped working unexpectedly. Deleting and reinstalling the program does not solve the problem.

I attach the necessary information.

[Wanner_G_Intel]

Hello IPolo,

Thank you for posting on this Intel Community.

To better assist you, we would also like to gather the following information:

1. The Intel® DSA version you are running. 

2. The latest Intel® DSA Log files using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck Hide System files to see the AppData folder.

3. Could you please post the error message you are receiving. Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded on this Intel® Community.

4. Run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

1. Intel® SSU Download link

2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3. To save your scan, click Next and click Save.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[IPolo]

DSA version 19.8.34.6. The error message is "Something happy during the scan. Please try again or read the FAQ section for help."

I have already attached all the necessary documents. In DSAUninstaller.log I transferred the information received in SSU. I 've combined this information. Folder C:\ProgramData\Intel\DSA attached.

[Wanner_G_Intel]

Hello IPolo,

Thank you for your response.

Is this issue happening on an Intel® NUC system?

What is your system model?

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[IPolo]

SKU system: LENOVO_MT_F0C2_BU_LENOVO_FM_ideacentre AIO 910-27ISH

[Wanner_G_Intel]

Hello IPolo,

We will review the information provided and will update this thread soon.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

[IPolo]

Thank you, I'll wait for the solution.

[IPolo]

After today's Windows Update (KB4522738) Intel DSA also updated to 19.9.38.6 and earned! The problem can be considered solved. Thank you for your help.

[IPolo]

Hello, after yesterday 's update to Windows 10, Intel DSA stopped working again. The mistakes and screenshots are the same as those provided by me earlier.

[IPolo]

Uninstalling and reinstalling Intel DSA helped resolve the problem. Everything worked in regular mode.

[Wanner_G_Intel]

Hello IPolo,

Thank you for your feedback. It is highly appreciated.

We are glad to know that the issue was fixed.

We will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel