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Intel Driver & Support Assistant "scanning your system" loop NUC HVK8i7

Boosh
Beginner
4,341 Views

Hello all,

I have run into an issue with the DSA where it sits on the "Scanning Your System..." loop and never finishes the scan. I tried on both chrome and edge with the same results. Windows recently updated so there may be some driver issues there? I even checked Windows Defender and found no stops for any folder access or processes.

I recently started having oddly consistent stuttering in games and even just sitting on my desktop and wanted to see if there were any new drivers available to hopefully solve an unseen issue. Thats when I noticed the auto update badge was no longer on the system tray icon as well as the scan just loops endlessly.

Initial CPU usage spikes to ~97% after selecting to scan and then falls to ~5-7% after about a minute. This is the first I've ever had an issue with the utility on this NUC so should I just try a rollback?

0 Kudos
1 Solution
Alberto_Sykes
Employee
4,065 Views

Boosh, Thank you for posting in the Intel® Communities Support.

 

For this specific scenario, we recommend to try scanning with a different browser since Intel® DSA only works with the following browsers: Chrome, Firefox and Edge, since you already test it with both Chrome and Edge, do you have the option to test it on Firefox? Then you can also try to clear the browser cache then try rescanning the Intel® DSA tool.

 

If the problem persists, run the Intel® Driver & Support Assistant Uninstaller version 20.11.50.9:

https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t

Restart and install the latest Intel® Driver & Support Assistant tool version 20.10.42.5:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

 

-If the issue remains, please provide the latest file from Intel® System Support Utility for Windows*:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

-The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

-The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

View solution in original post

12 Replies
1564galileo
Novice
4,218 Views

Same infinite scanning issue here as well - on Windows 20H2 build 19042.685 (December 2020 update).  As of 10.45 am ET 12.09.2020

Maherl
Beginner
4,195 Views

I got the exact same problem;
I had these strange lag spikes which happen approximately every 60 seconds for the past few days so I've decided to update the driver but it is scanning forever. Here is a picture of CPU doing that whatever thing which lags the computer.

xzair
Beginner
4,169 Views

I had the same problem,IDSAUnable to complete the scan normally,At the same time, I found that IDSA will occupy the CPU performance in the background, which will lead to the peak CPU utilization rate every 1 minute, which makes W10 become stuck ,The trigger of this problem has nothing to do with whether you open IDSA for scanning. As long as the IDSA service is started, dsasevers will intermittently make the CPU utilization rate reach 100%

Seblange20
Beginner
4,140 Views

I have the same issue! Looks like the issue was triggered by the installation of the following KB : KB4592438 via the windows update.

1564galileo
Novice
4,109 Views

The infinite scanning loop was occurring before installation of KB4592438.  This issue began with the most recent update of Intel's DSA - not the December Windows update.  The DSA issue does remain after the Windows update as well.

Seblange20
Beginner
4,102 Views

Ok you might be right. On my hand, the scan was working just before I installed the update. After rebooting, the infinite scanning loop issue occurred. The DSA's update must have been installed at the same moment.

Maherl
Beginner
4,080 Views

I turned off IDSA and IDSA updater at "Msconfig". It seem to have fixed the issue, but it should be reactivated as soon as an update arrives.

Alberto_Sykes
Employee
4,066 Views

Boosh, Thank you for posting in the Intel® Communities Support.

 

For this specific scenario, we recommend to try scanning with a different browser since Intel® DSA only works with the following browsers: Chrome, Firefox and Edge, since you already test it with both Chrome and Edge, do you have the option to test it on Firefox? Then you can also try to clear the browser cache then try rescanning the Intel® DSA tool.

 

If the problem persists, run the Intel® Driver & Support Assistant Uninstaller version 20.11.50.9:

https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t

Restart and install the latest Intel® Driver & Support Assistant tool version 20.10.42.5:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

 

-If the issue remains, please provide the latest file from Intel® System Support Utility for Windows*:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

-The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

-The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

View solution in original post

1564galileo
Novice
4,047 Views

Using: Win 10 20H2 Build 19042.685 (December updates) with MS Edge (Chromium) Version 87.0.664.57 (Official build) (64-bit).

Cleared cache and ran scan:  still infinite scanning loop

Uninstalled DSA with DSA Uninstaller

Re-installed "latest" DSA

Ran scan:  still infinite scanning loop

This does not appear to be a machine based issue.  It appears to be a bug in the latest version of DSA.  Previous versions of DSA ran correctly...this one clearly does not.

 

Boosh
Beginner
3,979 Views

The version you included (20.10.42.5) seems to be running fine on my NUC. It actually finished the scan and I have not noticed any other hitching/CPU max usage yet.

If the problem shows up again I will follow up with the Intel System Support Utility logs.

Thanks Alberto!

1564galileo
Novice
3,974 Views

Same here - DSA seems to be running correctly.

Alberto_Sykes
Employee
3,947 Views

Boosh, 1564galileo, You are very welcome, thank you very much for letting us know those results.


Perfect, excellent, it is great to hear that the problem about the scanning loop got fixed after installing the latest version of Intel® Driver Support Assistant.


Any other inquiries, do not hesitate to contact us again.


If by any chance some of the peers participating on this thread still see the problem about scanning loop, please verify the link below, Intel® is aware of the situation and we are currently working on it, keep monitoring it for possible updates:

https://community.intel.com/t5/Intel-NUCs/Intel-Driver-amp-Support-Assistant-resulting-in-an-endless...


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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