Intel Driver & Support Assistant resulting in an endless scan?

[Monique_Intel]

FINAL UPDATE: December 11, 9:45a PST
IDSA appears to be working for the majority of users now.  If you are still having issues running the IDSA scan, please open a new thread for assistance.

Thank you,
Monique with Intel Corporation

[Kupuna]

My attempt was rejected as "flooding". Can't post Zip. At least I can say it was DSA Update Service v20.10.42.85
gschultz@hawaii.rr.com

[vitus]

Hi, I'm experiencing an endless scan. I've included the zipped log files from my IDSA. Hope it helps in resolving this issue.

[RolandT]

this problem started today on my system

[AlHill]

Yep, same for me.  16 machines, 16 endless scans....

Doc (not an Intel employee or contractor)

[Monique_Intel]

@AlHill  @RolandT  @vitus @Kupuna  This is Monique with Intel.  We are releasing a new version of IDSA today that has a fix for the endless scan issue previously reported.  However there is a completely unrelated issue with our Intel Download Center servers that is impacting IDSA as well as other Download Center pages.  This has has been escalated internally and we are waiting for a fix.

Thanks for your patience,

Monique with Intel Corporation

[RolandT]

endless scan is fixed, now it suggest 2 updates but download fails

[gladysteo75]

hi i've just updated the dsa application and now it's going into an endless scan too. ver. is 20.11.50.9 as per control panel. before this update i could still scan without issues.

[DPers1]

Same version same problem

[gladysteo75]

Hi, would like to share that the version my windows was on was 1909. I updated to 20h2 last night and was able to use the scanner again without issues

[RolandT]

Back to endless scan.

What is worse is that the DSAService.exe app is using 50% CPU making the fans go crazy.

[SamRyan]

Current version 20.10.42.5 still has endless spin. Also making fans go crazy and cannot get log

[JaseNZ]

I have 3 Nuc's which are having this problem.

As of today I have done a fresh install of windows on all three with all of them presenting this problem.

Running latest version of the intel software updater with latest updates to windows 10 applied.

3 Nuc's are as follows.

NUC8i7HVK

NUC87BHEH4

NUC8I7BEH

Could you please advise on correct path to logs as I am unable to find any from all three.

There are locations of intel in both the following directory's but no signs of any logs.

C:\ProgramData

C:\ProgramDataX86

I also note that since the upgrade of windows 10 to the H2 all 3 Nuc's show the same error's in device manager where they never used to show before.

 

[WD2093AU]

Same issue here starting today.  Can't upload DSA.zip ... says it is too big too upload (880MB).

[MeAndMe]

Hello i have the same loop scan with version 20.11.50.9.

Please delete this post, not the current post.

[niverpool]

Hi

Please find attached my log files from today. I, too, was stuck in an endless loop when checking for updates.

[AlessandroC]

Hello,

same issue here...

Attached requested log file

Thanks in advance

[CStew2]

@Monique_Intel 

My IDSA is doing the same.

Version: 20.11.50.9

I too cannot supply the .zip that you wanted.

[CStew2]

@Monique_Intel 

IDSA 20.11.50.9

Windows 10 Pro 20H2

OS build 19042.685

Same problem here.

I located the log file and have - as requested - put it in a .zip file.

Thanks in advance

[DougG5]

Add me to the list.

DSAService process hogging CPU after waking the NUC8i5BEH from sleep this morning. Updated to IDSA 20.11.50.9 and that stopped but scanning now stuck in endless loop.

Not a problem before today. Running Windows 10 Home, build 19042.685, 20H2 latest update installed itself this morning.

Requested log files attached.

[Alemarino]

@Monique_Intel 

Same problem. Endless scan loop.

IDSA 20.11.50.9

Windows 10 Pro 20H2

Intel Nuc model: NUC10i3FNH

I keep waiting for a solution.

Thanks!