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11314 Discussions

Intel Driver & Support Assistant resulting in an endless scan?

Monique_Intel
Moderator
6,585 Views

FINAL UPDATE: December 11, 9:45a PST
IDSA appears to be working for the majority of users now.  If you are still having issues running the IDSA scan, please open a new thread for assistance.

Thank you,
Monique with Intel Corporation

29 Replies
Kupuna
New Contributor I
4,804 Views
My attempt was rejected as "flooding". Can't post Zip. At least I can say it was DSA Update Service v20.10.42.85
gschultz@hawaii.rr.com
vitus
Beginner
4,699 Views

Hi, I'm experiencing an endless scan. I've included the zipped log files from my IDSA. Hope it helps in resolving this issue.

RolandT
New Contributor I
4,610 Views

this problem started today on my system

AlHill
Super User
4,607 Views

Yep, same for me.  16 machines, 16 endless scans....

Doc (not an Intel employee or contractor)

Monique_Intel
Moderator
4,601 Views

@AlHill  @RolandT  @vitus @Kupuna  This is Monique with Intel.  We are releasing a new version of IDSA today that has a fix for the endless scan issue previously reported.  However there is a completely unrelated issue with our Intel Download Center servers that is impacting IDSA as well as other Download Center pages.  This has has been escalated internally and we are waiting for a fix.

Thanks for your patience,

Monique with Intel Corporation

RolandT
New Contributor I
4,564 Views

endless scan is fixed, now it suggest 2 updates but download fails

gladysteo75
Beginner
4,533 Views

hi i've just updated the dsa application and now it's going into an endless scan too. ver. is 20.11.50.9 as per control panel. before this update i could still scan without issues.

DPers1
New Contributor III
4,427 Views
gladysteo75
Beginner
4,419 Views
Hi, would like to share that the version my windows was on was 1909. I updated to 20h2 last night and was able to use the scanner again without issues
RolandT
New Contributor I
4,416 Views

Back to endless scan.

What is worse is that the DSAService.exe app is using 50% CPU making the fans go crazy.

SRyan10
New Contributor I
4,406 Views

Current version 20.10.42.5 still has endless spin. Also making fans go crazy and cannot get log

JaseNZ
Beginner
4,362 Views

I have 3 Nuc's which are having this problem.

As of today I have done a fresh install of windows on all three with all of them presenting this problem.

Running latest version of the intel software updater with latest updates to windows 10 applied.

3 Nuc's are as follows.

NUC8i7HVK

NUC87BHEH4

NUC8I7BEH

Could you please advise on correct path to logs as I am unable to find any from all three.

There are locations of intel in both the following directory's but no signs of any logs.

C:\ProgramData

C:\ProgramDataX86

 

I also note that since the upgrade of windows 10 to the H2 all 3 Nuc's show the same error's in device manager where they never used to show before.

errors.jpg

WD2093AU
Beginner
4,329 Views

Same issue here starting today.  Can't upload DSA.zip ... says it is too big too upload (880MB).

MeAndMe
Beginner
4,288 Views

Hello i have the same loop scan with version 20.11.50.9.

 

Please delete this post, not the current post.

niverpool
Beginner
4,245 Views

Hi

 

Please find attached my log files from today. I, too, was stuck in an endless loop when checking for updates.

AlessandroC
Beginner
4,231 Views

Hello,

same issue here...

Attached requested log file

Thanks in advance

CStew2
New Contributor I
4,203 Views

@Monique_Intel 

My IDSA is doing the same.

Version: 20.11.50.9

I too cannot supply the .zip that you wanted.

CStew2
New Contributor I
4,179 Views

@Monique_Intel 

IDSA 20.11.50.9

Windows 10 Pro 20H2

OS build 19042.685

Same problem here.

I located the log file and have - as requested - put it in a .zip file.

Thanks in advance

DougG5
Novice
4,167 Views

Add me to the list.

DSAService process hogging CPU after waking the NUC8i5BEH from sleep this morning. Updated to IDSA 20.11.50.9 and that stopped but scanning now stuck in endless loop.

Not a problem before today. Running Windows 10 Home, build 19042.685, 20H2 latest update installed itself this morning.

Requested log files attached.

Alemarino
Beginner
3,325 Views

@Monique_Intel 

Same problem. Endless scan loop.

IDSA 20.11.50.9

Windows 10 Pro 20H2
Intel Nuc model: NUC10i3FNH

I keep waiting for a solution.

Thanks!

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