Intel Driver & Support Assistant resulting in an endless Uninstall and Install

[Kjdspike]

I have had a notification saying that Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC (Version: 1.41.10540.0) needs installing. But when clicking on install it prompts to either uninstall or close. If you uninstall it seems to install again and prompt again with the same message the next day. Any ideas.

[Jose_V_Intel]

Hello Kjdspike,

Thank you for posting on the Intel Community. 

Based on the information that you provided and in order to better understand your issue please provide the following information: 

• At this moment we recommend you to install the driver manually directly from downloadcenter.intel.com, we currently know the issue caused by this Intel® Driver & Support Assistant on the Thunderbolt drivers, as soon we have a solution we will let you know.

• Please enter Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC link https://downloadcenter.intel.com/download/28735/Thunderbolt-3-DCH-Driver-for-Windows-10-for-Intel-NUC, download and decompress the file ( TBT-Win10-1.41.1054.0.zip )in order to install the driver. Also, follow the instruction on the Detailed Description.

We will be waiting for your answers & outcome.

Regards.

Jose V.

Intel® Customer Support Technician

[Kjdspike]

Thanks for the quick response, followed manual process and all now installed fine. Thanks

[LeonWaksman · Accepted solution]

Hi @Kjdspike 

1. There is currently a problem and the TB Driver can't be updated using IDSA. You can stop this update request from IDSA. Click on the arrow, near the "Thunderbolt..." and you will get possibility to stop this update check. See the attached image.

2. Download the driver zip file and unzip it in your NUC. Read the Installation Instructions.txt how to install manually the inf files.

Leon

[AndrewG_Intel]

Hello Kjdspike

Thank you for your response. We are glad to know that the installation was successful with the manual install. Please kindly let us know if you have additional inquiries or if we can consider this thread "solved".

Best regards,

Andrew G.

Intel Customer Support Technician