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Intel Driver & Support Assistant resulting in an endless Uninstall and Install

Kjdspike
Beginner
216 Views

I have had a notification saying that Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC (Version: 1.41.10540.0) needs installing. But when clicking on install it prompts to either uninstall or close. If you uninstall it seems to install again and prompt again with the same message the next day. Any ideas.

Thunder.JPG

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1 Solution
LeonWaksman
Super User
186 Views

Hi @Kjdspike 

1. There is currently a problem and the TB Driver can't be updated using IDSA. You can stop this update request from IDSA. Click on the arrow, near the "Thunderbolt..." and you will get possibility to stop this update check. See the attached image.

2. Download the driver zip file and unzip it in your NUC. Read the Installation Instructions.txt how to install manually the inf files.

Leon

 

View solution in original post

4 Replies
Jose_V_Intel
Moderator
189 Views

Hello Kjdspike,

 

Thank you for posting on the Intel Community. 

 

Based on the information that you provided and in order to better understand your issue please provide the following information: 

 

 

  • At this moment we recommend you to install the driver manually directly from downloadcenter.intel.com, we currently know the issue caused by this Intel® Driver & Support Assistant on the Thunderbolt drivers, as soon we have a solution we will let you know.




We will be waiting for your answers & outcome.

 

Regards.

Jose V.

Intel® Customer Support Technician


Kjdspike
Beginner
175 Views

Thanks for the quick response, followed manual process and all now installed fine. Thanks

LeonWaksman
Super User
187 Views

Hi @Kjdspike 

1. There is currently a problem and the TB Driver can't be updated using IDSA. You can stop this update request from IDSA. Click on the arrow, near the "Thunderbolt..." and you will get possibility to stop this update check. See the attached image.

2. Download the driver zip file and unzip it in your NUC. Read the Installation Instructions.txt how to install manually the inf files.

Leon

 

View solution in original post

AndrewG_Intel
Moderator
162 Views

Hello Kjdspike

Thank you for your response. We are glad to know that the installation was successful with the manual install. Please kindly let us know if you have additional inquiries or if we can consider this thread "solved".


Best regards,

Andrew G.

Intel Customer Support Technician


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