Intel Driver and Support assistant tells me "Sorry, something went wrong while trying to scan."

[FVida4]

Tried different browser, tried to remove with the tool and reinstall after a reboot, tried cleaning the cache, out of solutions.

Included, all the files in the DSA folder.

Thanks for your help.

[LeonWaksman]

Do you have some Antivirus software running?

Run Network and Internet troubleshooter.

Leon

[FVida4]

Windows defender. Turned it off, no luck.

No problems with my network.

[Wanner_G_Intel]

Hello FVida4,

Thank you for submitting your question on this Intel® Community.

Please follow these steps to troubleshoot this issue:

1. Run the Intel® Driver & Support Assistant Uninstaller version 20.1.5.6

2. Restart and run the latest Intel® Driver & Support Assistant tool version 20.1.5.6. 

If the issue persists, generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.

1. Intel® SSU Download link
2. Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
3. Click on the menu where it says "Summary" to change to "Detailed View".
4. To save your scan, click on "Next", then "Save".

Also, attach the following log files:

1. The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log
2. The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck Hide System files to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Wanner G.

Intel Customer Support Technician

[rajan8garg]

Sorry, something went wrong while trying to scan.

Facing the above issue from last 2 months.

Please help.

Find the SSU and DSA logs in attachment.

[ChoppaReid]

Hi,

I also have the same issue on my HP Omen Laptop

OS: 

Edition Windows 10 Pro
Version 21H1
Installed on ‎15/‎06/‎2020
OS build 19043.1620
Experience Windows Feature Experience Pack 120.2212.4170.0

Security:

Windows Defender

Default Browser: Google Chrome (Version 99.0.4844.84 (Official Build) (64-bit))

(has been occurring for several months and chrome versions is always up to date)

Issue: 

Intel DSA loads on boot, but as of approximately 2-3 months ago it now just displays "Sorry, Something went wrong" when trying to scan for drivers.

I have used the uninstaller utility, then ran the installer (Both directly downloaded from intel website).

I then also ran a Google Chrome clear history to remove entire history from Chrome.

Even after reinstalling still get the same experience as noted above.

When I go to look for the "c:\programs\intel\dsa" folder it is not there (even though the app is running in background).

I have tried direct linking to the folder and it fails (so it is actually not there, not just hidden or similar)

When I stored the uninstaller and re-installer on my pc in a temp directory it has created bucket loads of logs in that directory instead of where you suggested. I have attached these to this request as a single zip

Please advise how i get this utility operational again

Thanks

[Noface]

Sorry, something went wrong while trying to scan.

I can't even use my keyboard, please help urgently. All the attachments are down below.

[FVida4]

Here are the DSAUninstaller log.

[FVida4]

Here is the SSU report.

[FVida4]

Here is the DSA folder.

[Wanner_G_Intel]

Hello FVida4,

Thank you for attaching the files requested. 

We will look into these log files and try to provide an update as soon as possible. 

Wanner G.

Intel Customer Support Technician

[Wanner_G_Intel]

Hello FVida4,

Please try scanning with our newest Intel® Driver & Support Assistant (Intel® DSA) version 20.2.9.6, which was published on March 3rd. If the issue isn't resolved, please attach the latest Intel® DSA folder zipped again.

Intel® Driver & Support Assistant

Version: 20.2.9.6

Wanner G.

Intel Customer Support Technician

[Wanner_G_Intel]

Hello FVida4,

Were you able to review the recommendations provided?

If you need further assistance, please let us know. We will be glad to assist you.

Wanner G.

Intel Customer Support Technician

[FVida4]

Yes, when visiting the update page it automatically update the Driver & Support Assistant and it fixed my (and probably a lot of people) problem. Thanks.

[Wanner_G_Intel]

Hello FVida4,

We are glad to know that the problem was resolved.

We will close this inquiry. If you need further assistance, please post a new question.

Regards,

Wanner G.

Intel Customer Support Technician

[Tinx]

Sorry, something went wrong while trying to scan error. I try all steps above and nothing worked. After some time, touchpad stopped working and mouse have very slow respond.  All the attachments are down below.

[k_samuel]

it is 07-04-2023 today and i am still having this problem the one where it says "something went wrong" and the current version i am on is v22.4.26.9 i tried the restart, re install, and the netsh command to stop and start the command can you help