Intel® NUCs
Support for Intel® NUC products
Announcements
This community is designed for sharing of public information. Please do not share Intel or third-party confidential information here.
11990 Discussions

Intel Extreme Tuning Utility on NUC11

cioma
Novice
1,609 Views

Does anyone know if/when Intel Extreme Tuning Utility will support NUC11?

At the moment it says the platform is not supported when trying to install.

 

0 Kudos
1 Solution
AlHill
Super User
1,595 Views

Your processor (i7-1165g7) is not supported by XTU.  XTU only supports X and K processors.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

View solution in original post

14 Replies
AlHill
Super User
1,605 Views

What is the nuc model number?

 

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

 

 

cioma
Novice
1,604 Views

The board model is NUC11TNBi7

 

AlHill
Super User
1,596 Views

Your processor (i7-1165g7) is not supported by XTU.  XTU only supports X and K processors.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

BHarr8
Valued Contributor I
1,576 Views

Which sucks because you are stuck changing power setting from BIOS. You can't even use the compatibility bypass, the drivers fail to install.

cioma
Novice
1,567 Views

Agree, I also tried the compatibility bypass approach with no luck.

Does anyone know if there is a technical reason why XTU doesn't support G processors? Or Intel just hasn't come around to implementing it?

 

AlHill
Super User
1,563 Views

XTU supports X and K processors, which are unlocked processors.   G processors are locked processors.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

BHarr8
Valued Contributor I
1,558 Views

If that was the issue then the NUC9i9QNX would not be supported because Intel has locked the BIOS to only be able to change power settings, which you of course can do through XTU.

I have XTU running on many systems with locked CPUs specifically for the ability to change power settings and to do things like check temps while stress testing RAM and CPU.

Intel kind of hates their own software because it does a lot more than overclock a X/K CPU.

 

I'd love to be able to change power settings for my NUC11PHKi7C through XTU but Intel does not want their extreme tuning utility running on their NUC extreme, because things things make sense at Intel.

AlHill
Super User
1,552 Views

Thus, the simple statement in English that is published on the XTU download page:

"Intel XTU may or may not work on unsupported processors."

 

People who try to beat or fool the system, thinking they can get away with something, are only fooling themselves. 

 

You want to use XTU properly and be supported, get a system with an unlocked processor.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

BHarr8
Valued Contributor I
1,550 Views

Its nice that you retracted your earlier "XTU only supports X and K processors." because that certainly isn't true.

IT professionals do more than overclock for example sometimes old thermal paste goes bad, fans go bad or heatsinks get too filled with crud and a few seconds in a stress test can expose that. I use XTU on any systems that supports it because I don't like having 50 different tools to manage. Here is XTU running on systems that are not supported that I support:

TCPU.jpg

As you can see this is a 'T' CPU in a micro form factor system. I use XTU to up the power limits and for monitoring/testing thermals.

laptop.jpg

This is a laptop that has 100% of everything locked down but I can still see all of the system info and run stress tests.

AlHill
Super User
1,545 Views

@BHarr8   Do not make up stuff.   I have not retracted anything.   I have ALWAYS said that XTU only supports X andd K processors.

 

As an IT professional, I would hate to have to explain to my customer/employer that something (that is NOT supported) suddenly stopped working.  

 

You want support, get a supported processor, and stop the arguing that you always do.

 

 

BHarr8
Valued Contributor I
1,541 Views

"Intel XTU may or may not work on unsupported processors."

 

So this statement is symmetrical with your previous statement? I mean, its close I guess.

 

BTW, many platforms do not have K/X variants so your "just get the good one" comment isn't viable in many cases. Intel can support XTU on all Intel platforms, they don't want to spend the resources on the testing. That is all that is really going on here.

AlHill
Super User
1,538 Views

That statement is not mine, it is Intel's.   You seem to have a problem with reading comprehension. 

 

You want to run a business on unsupported tools and processors, you go right ahead.  When you come here with a problem, make sure to tell the truth about your unsupported configurations.

 

I am done with you and your desire to argue and make up garbage.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

cioma
Novice
1,528 Views

I also don't care about overclocking etc but care about diagnostics and stress testing. It would be great if Intel could extend XTU support for G processors making overclocking capabilities "read only"

BHarr8
Valued Contributor I
1,518 Views

Yep but some people would rather be sarcastic and insulting to people asking for reasonable things from Intel. It always astonishes me dealing with the top contributors here. Its a direct reflection of Intel's support in general though so I guess its all consistent.

 

I am going to play around with Total Uninstall (tool for doing snapshot compare) later this week to see if I can make a universal XTU installer. I am not sure what they broke to make the bypass fail but I am going to try and figure it out. If I find anything useful I will post it up here.

I might also install XTU on a compatible NUC and then move the drive to my NUC11PHKi7C to see if that gets around the issue. If that doesn't work it is unlikely that anything will.


Reply