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Intel M15 (BCTGL357) without speaker sound

madThiagao
Beginner
442 Views

I bought the intel M15 variant in Brazil (vendor AVELL, model B.ON) and since the begining I'm having some trouble with speaker sound.

 

The sound only works after a fresh windows 10 instalation, until I restart the notebook. Contacting the vendor to solve the problem, they send me a bios and ask me to update (the bios sent is the same version of the current installed in the notebook 0067).

 

after the update, the speaker sound works until I restart the notebook...

 

the intel SSU specs was attached to this question.

 

I looked into the bios changelog, and in the last version (0072), there some correction related to the realtek sound driver instalation.

 

Has someone face this problem or knows what is happening or knows a way to solve it?

 

 

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Steven_Intel
Moderator
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Hello madThiagao,


Thank you for posting on the Intel® communities.


In order to better assist you, please provide the following information:



Best regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
385 Views

Were you able to check the previous post?

 

Let us know if you still need assistance.

 

Best regards,

 

Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
349 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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