Intel Management Engine Fails Install on NUC8i7HVK

[TDean]

[TDean]

additional pic:

Notice IME driver versions on 3 different pics are different from one another

[TDean · Accepted solution]

I'm not exactly sure what I've done here but here a synopsis :

I tried the posters install and uninstall program. It couldn't find the IME programs so I went into the msi.log and noticed a guid where it excepted/abended at. 

I then selected uninstall,not listed and copied and pasted that guid into the box.

It ran for a minute or so and came back and it couldn't find anything bu and was fixed, but while it was running it was pointing to the Intel Dynamic Application Loader Host Interface Service.

so using services.msc I went and took a look at this and it was running and started automatically. 

so I changed it to disbaled so it wouldn't run on the reboot.

before rebooting I had gone into Device manager and one by one deleted every entry under the Intel IME top level entry.

I just did a uninstall I did not select delete the device drivers with the device.

I then deleted the TOP LEVEL IME entry with selecting the uninstall drivers too.

I then rebooted

upon reboot going into device mgr the IME top level is there with only 1 entry below it.

then I used services.msc to see if that Dynamic Application had started. It hadn't and with device manager open I changed it back to automatic and started it....

while I did the device manager screen flickered several times alerting to me that new devices had been detected, and sure enough all the entries were there.

so I decided to check the driver version number

it was 1944.14.0.1370

before ALl of the above and yesterday it was 2013.14.0.1529

So whatever I did above downgraded the version. And you can see this in the IMEmsi.log file it actually says downgraded to....hmmmm very interesting ? 

so then  using IDSA I clicked install and it installed correctly, restarted the machine and now the driver version is 2031.15.0.1743 which is the driver update version

so thanks to all who contributed  'tis appreciated.

Intel you can close this .

[TDean]

PS.....in appwiz.cpl from start/run it shows you all the programs installed it says the version number is:

2033.15.0.1769 for the Intel IME system Components......go figure?

[TDean]

[JMäen]

Had this issue as well. Tried to uninstall Intel Managent Engine (Components?) but it did not resolve anything. When I ran the uninstallation via Revo Uninstaller and it was checking for leftovers, it found the regular registry leftovers but then it also found a whole bunch of folders and files that did not seem to connect with Intel Management Engine. Some of them had 'bluetooth' in the file name etc. I did not delete these leftovers. Anyway, after a reboot, Intel Driver&Support Assistant does show that I have Intel Management Engine Interface installed and does not offer me a newer version. The version installed is 2031.15.0.1743.

When I was searching for a solution, one comment suggest I should go to Device Manager and under System Devices I should check and see if there's a yellow symbol (triangle?) next to Intel Management Engine Interface. There was not.

The one thing I'm unsure of is that is that is the Intel Management Engine Consumer Driver (the one you see in NUC Product Downloads) different from Intel Management Engine Interface. The reason I ask is because I'm not seeing any 'Intel Management Engine' when I look at the software I have intalled via Revo Uninstaller whereas before I did.

[JMäen]

I think I found a solution. Came across a post where someone had experienced similar issues with Intel Management Engine (driver/components). The solution was to download a troubleshooter tool from Microsoft https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed. With this tool you are able to uninstall (you have to first choose that you have trouble with installation and then that you want to attempt to uninstall the app that might be blocking the installation) Intel Management Engine Driver and Intel Management Engine Components (I had two of them). I then downloaded the Intel Management Engine Driver from the download section of my NUC and it installed fine. I now see Intel Management Engine Components listed in Apps and Features.

A word of caution. I'm in no way a tech guy. I do have some experience resolving software issues and guessed that probably a bad installation was blocking the update and you first needed to uninstall the old driver/components. However, I'm not exactly sure what I was doing and do not know why there was a driver and two components installations. It worked for me but do it at your own risk.