Intel NUC 10 Performance Kit i7 - is it possible to fix the clock speed of all cores to 2+ Ghz

[Daemion]

Hello everybody,

I would like to set my Intel Nuc 10 i7 to a specified CPU performance, but all OC options have been deactivated by intel. Following problem:

I am a musician and use an audio interface from Universal Audio with the Thunderbolt 3 interface. This interface does not run correctly with the NUC and the UA error "-38 error" always appears (connecting problem between NUC and UA interface). According to the support of Universal Audio, the error is known. The Intel Step Technology and all other options that influence the CPU speed or can provoke power peaks should be switched off in the BIOS. If I do that, I have no more errors, but the system now throttles all computer cores to 1.1 Ghz and that is just too slow and I can't work that way.

Is there a possibility e.g. to fix the cores to at least 3 Ghz?

regards from germany

René & the google translator!

[DeividA_Intel]

Hello Daemion,  

Thank you for posting on the Intel® communities.   

I would like to let you know that changing the frequency of the unit is consider overclocking and we do not support, even if that was part of the recommendation from the tool support team.

Perhaps, the members of the community can help you with this and share their experiences. Please keep in mind that this thread will no longer be monitored by Intel.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[AlHill]

What is your processor or NUC model number?

Doc (not an Intel employee or contractor)

[LeonWaksman]

Hi Al, 

If this is NUC10i7FNH (as I can see in the first post) the CPU is Intel® Core™ i7-10710U Processor

12M Cache, up to 4.70 GHz.

Leon

[AlHill]

If the processor is an i7-10710U, then there is no overclocking.  So, the user is misinformed.

Doc (not an Intel employee or contractor)

[LeonWaksman]

Yes, NUC10i7FNH Maximum  Processor Non Turo Frequency  is 1.60 Mhz.

Leon     

[Daemion]

ok this is interesting!

Intel says: 

[LeonWaksman]

Hi @Daemion 

Sorry for typo error, of course  NUC10i7FNH Maximum  Processor Non Turbo Frequency  is 1.60 GHz. You can see this value in BIOS setting, performance tab.

Regards

Leon

[LeonWaksman]

Hi René ,

Please ensure the following:

1. You have installed the Chipset Device Software and the Management Engine Driver. If not yet, install and reboot your NUC.  (all drivers for your NUC you may find on Intel Download Page).

2. Your BIOS is updated to version 0052. You may update your BIOS using express method with FNCML.0052.EBU.exe file. 

3. Download and update Thunderbolt 3 Firmware.

4. Download and update the Thunderbolt 3 DCH Driver.

Leon

[Daemion]

Hi Leon,

thank you very much for your support!

i've done that already, all drivers are up to date, but the problem is still there ...

and you're rught, its an NUC10i7FNH!

[LeonWaksman]

Please confirm that in addition to all drivers, BIOS firmware and the Thunderbolt firmware are updated as well.

Leon

[Daemion]

Hey Leon, 

BIOS and TB are uptodate!