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CMOW
Novice
1,059 Views

Intel NUC 7CJYH ignoring UEFI setting WLAN and poweroff issues

Hello @all,

I have here some issues with the NUC7CJYH with BIOS 0044 (latest right now):

- In Windows I see WLAN and SD Card in the device manager although I disabled it in BIOS / UEFI, so settings seem to be ignored. I tried to reset to defaut BIOS settings once and again remove the checkbox with no avail.

- If I need to power the NUC hard off, I press the power button long until it shuts down. So the theory. But it will then reboot immediatly with the power butten flushing 3 times and will not recover until I reconnect the power supply. I guess this is not expected behaviour... (RAM used is Kingston KVR24S17S6/4)

May I request the NUC team to address these issues?

Regards,

Removed SD-card issue

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3 Replies
idata
Community Manager
93 Views

Hello, MOWCJ. Thank you for joining the Intel Community.

Please try the following:

  1. Download the 0044 BIOS version in the following link: https://downloadcenter.intel.com/download/28106/BIOS-Update-JYGLKCPX-86A-?product=126135 https://downloadcenter.intel.com/download/28106/BIOS-Update-JYGLKCPX-86A-?product=126135
  2. Complete a BIOS Recovery by the Security Jumper by following this guide: https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

Furthermore, please share with us in which BIOS version that you used the issue is not present. Also, let us know what USB devices you have connected to the NUC.

 

Antony S.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
CMOW
Novice
93 Views

Hello Antony,

I tried getting into BIOS recovery with the 7CJYH and it was impossible.

  • Neither the Powerbutton Menu appeared (like other NUCs where it's working as expected 7i3BNK / 5i3RYK ) pressing in all possible combinations the power button (instead after a while screen shows "BIOS detected unsuccessful boot attempts"),
  • nor the removal of the BIOS security jumper gave me the chance to try to "recover" to BIOS 0044 (no screen).

It is symptomatic for this model - only troubles so far.

You got one bug more on your list now: Powerbutton Menu not appering / recovery mode not possible (instead after a while screen shows "BIOS detected unsuccessful boot attempts")

Received the NUC(s) from factory with BIOS 0031 on it and first thing I did was update to 0044.

Have a second 7CJYH here and it's same behaviour, WLAN in UEFI disabled, WLAN active in Windows.

Nothing else is connected to the NUC other than HDMI and keyboard/mouse

 

Regards,

MOWCJ

idata
Community Manager
93 Views

Hello MOWCJ

 

 

Thank you for the information.

 

 

The WLAN behavior that you are having is an expected behavior, once it is disabled you will see it on the device manager, however, you should not be able to use it on the on the tray icons on the taskbar (not able to set it on Windows.

 

 

Have you tried removing all hardware and input devices and test only 1 stick of RAM, wired mouse and monitor, and test BIOS Recovery? If not could you try it? If this fails, I would recommend contacting customer support (https://www.intel.com/content/www/us/en/support/contact-support.html# @6 https://www.intel.com/content/www/us/en/support/contact-support.html# @6 got to the upper right corner to select your region) for warranty options, you will need to have the unit markings on hand (https://www.intel.com/content/www/us/en/support/articles/000005804/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005804/mini-pcs.html).

 

 

I have sent you a private message for case information.

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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