Intel NUC 8i5BEH4 - WARNING: System has recovered from an over-temperature condition

[fatjoez]

I have a NEW Intel NUC 8i5BEH4 just 2 weeks old.

i5 8259U. Samsung 970 SSD. 16GB 2666mhz ram.

Windows 10 - 64bit + Kaspersky Antivirus

LATEST updates installed.

LATEST DRIVERS.

LATEST BIOS: BECFL357.86A - 0056

Today 10 minutes after turning on in windows with just these apps open:

Excel, Chrome browser, Spotify.

The system suddenly hibernated then powered on black screen, error:

WARNING: System has recovered from an over-temperature condition.

Check the cooling then press enter...

Why is this happening? I was not pushing the CPU.

I have played games previously and this never happened.

Current temperature stats attached

[Leonardo_C_Intel]

Hello fatjoez Thank you for posting in the Intel Community. After reviewing the report I am noticing that the temperatures reported are under the expected range and the system is not reporting any failure. Please try and confirmed the following: Were there any BIOS changes made on the system? Try loading the default BIOS setting with F9. Do you feel any airflow coming out at the back of the Intel® NUC? This could be caused because the cooling solution on the Intel® NUC is not working properly, in this case, you can refer to the place of purchase if the unit was bought in less than 30 days or you can also contact us https://www.intel.com/content/www/us/en/support/contact-support.html Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[fatjoez]

Hi Leonardo. That is very strange. BIOS settings were default. I have changed the cooling setting in BIOS to "COOL".

Package & CPU temperatures are now averaging 42 degrees celsius or 111 degrees farenheight which is almost 50% less than before under previous bios setting.

I will monitor the situation and if it repeats contact intel

[Leonardo_C_Intel]

Hello fatjoez I am glad to hear that the Intel® NUC is working properly, for more information about the BIOS options you can refer to the following link: https://www.intel.com/content/www/us/en/support/articles/000006028/mini-pcs.html. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation

[fatjoez]

The problem has happened again. Today I was just using: Google Chrome, Spotify.

System went into hibernation for 1 minute then came back with CPU fan on at full speed.

Before hibernation the CPU fan never came on which tells me that either the system did not start the fan or the fan is malfunctioning.

As I said before the BIOS fan mode is set to COOL so it should be turning on.

Look at this screenshot of temperatures VERY HIGH after restore from hibernation

[Leonardo_C_Intel]

Hello fatjoez Thank you for the information. What environment is the NUC being used in? If operating in an environment with temperatures between 0 C to 50 C (Intel® NUC Products NUC8i3BE/NUC8i5BE/NUC8i7BE Technical Product Specification section 2.8 page 50. https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC8i3BE_NUC8i5BE_NUC8i7BE_TechProdSpec.pdf), if the environment meets this rage of temperature we recommend contacting Intel support for your region (https://www.intel.com/content/www/us/en/location/worldwide.html) for the warranty options due to overheating or if purchased less than 30 days, reach out to the reseller for return options. If issues continue after a warranty replacement, test the unit with BIOS defaults and use supported memory. https://ark.intel.com/content/www/us/en/ark/products/126148/intel-nuc-kit-nuc8i5beh.html Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation