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Intel NUC 8i5bek does not detect RX 6700 XT with eGPU

sanblast7
Novice
590 Views

Intel NUC 8i5bek connected via a Thunderbolt cable to a Sonnet Breakaway Box 550 does not detect the attached RX 6700 XT.

The RX 6700 XT in desktop setup works perfectly fine (So the card is not at fault)

Additionally, I checked the same Intel NUC setup with the same eGPU with an RTX 3060, the RTX 3060 detects and works perfectly fine.

I have the latest drivers and BIOS updated, as mentioned by the Intel Driver and Support Assistant utility.

The RX 6700XT when connected in the eGPU setup to the NUC does not show even as Microsoft Basic Display Adaptor.

I have tried some of the troubleshooting directions but to no avail.

Let me know if you have a similar issue

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11 Replies
n_scott_pearson
Super User Retired Employee
560 Views

Are you sure you have the latest BIOS (v89) installed?

Are you sure you have the latest Thunderbolt 3 firmware (v46) installed?

Are you sure you have the latest Thunderbolt 3 driver (v1.41.1094.0) installed?

If you are relying on Intel Driver and Support Assistant to keep you up to date, then you are likely not up to date. Remember that it is not handling all drivers and firmware. You are expected to handle some of this yourself as needs require. Review these pages:

Hope this helps,

...S

sanblast7
Novice
550 Views

I checked the three you mentioned. My Intel NUC was updated to these latest version just last week. Thanks.

sanblast7
Novice
550 Views

Thanks for your reply. Ill check the above.

n_scott_pearson
Super User Retired Employee
531 Views

Ok, ICS will need to investigate this (@Ronny_G_Intel please assign someone).

In preparation, please download and run the Intel System Support Utility for Windows. Remember to select all data categories before generating the report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

...S

sanblast7
Novice
496 Views

thanks for your reply. Find attached file you requested for your reference.

DeividA_Intel
Moderator
479 Views

Hello sanblast7,  

  

 

Thank you for posting on the Intel® communities.   

  

 

In order to better assist you, please try the following:  

 

 

1. Perform a BIOS recovery:

- BIOS: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html

- Steps: attach

 

2. Performed an AMD driver update:

- Go to AMD.com to get the latest AMD GPU drivers.

- Uninstall the current GPU drivers in your system, and perform a clean fresh driver install.

- Install the latest driver for the AMD GPU card.

- https://www.amd.com/en/support

 

3. Change the Windows configuration:

- Confirm Windows® 10 is current by using the Windows Update feature.

- In Windows Power & Sleep Settings, turn off PCI Link Power Management:

1) Go to Control Panel > Hardware and Sound > Power Options.

2) Select Change Plan Settings.

3) Select Change Advanced Power Settings.

4) Go to PCI Express > Link State Power Management.

5) Set On Battery and Plugged In to Off.

6) Click OK.

 

 

4. Set BIOS defaults on the Intel NUC:

- Press F2 during boot to enter BIOS Setup.

- Press F9 to load default settings.

- Press F10 to save and exit BIOS.

 

5. Have you ran the optional updates on Windows?

 

 

For more details, please check the following link:

- https://www.intel.com/content/www/us/en/support/articles/000056230/intel-nuc.html

 

 

 

 

Regards,   

 

Deivid A. 

Intel Customer Support Technician 

 

sanblast7
Novice
457 Views

Thanks for your support. Ill try it out now.

sanblast7
Novice
453 Views

I tried the BIOS recovery. It completed fine. I followed the other steps 2,3(it was OFF),4,5(i updated the optional updates as well), but still the RX 6700 XT is not detected from the eGPU. The fans of the RX 6700 XT are running but not detected. I checked with another thunderbolt cable as well, but not detected. 

Although when i connect RTX 3060 to the same eGPU setup, it is detected.

DeividA_Intel
Moderator
409 Views

Hello sanblast7, 


  


Thank you for the information provided 


  


I will proceed to check the issue internally and post back soon with more details. 


  


Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
390 Views

Hello sanblast7, 




We have tried to replicate this issue, however, we did not get the same results. We tried a:


1. NUC8i5BEK.

2. Windows reinstall.

3. BIOS update.

4. Driver updates using Winoes and Intel® Driver & Support Assistant.

5. Thunderbolt and firmware installation.

6. Connected the eGPU and no issues were found.



What I recommend you is to get in contact with us directly to discuss the warranty options. Please, use the link based on your location:



- US, Canada: https://www.intel.com/content/www/us/en/support/contact-support.html#@11 


- Europe, Middle East, and Africa: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 


- Asia-Pacific: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 


- Latin America: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html 




Regards,   


Deivid A.  

Intel Customer Support Technician  


sanblast7
Novice
373 Views
Thank you. I will get in touch with the support team.
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