Intel NUC 8i5bek ssd not detected

[Wilchu]

Hi I've recently got Intel NUC-8BEK as well as some DDR4 ram and m.2 ssd

https://www.intel.com/content/www/us/en/products/boards-kits/nuc/kits/nuc8i5bek.html

The computer is not detecting the drive. I've checked the bios and ubuntu using gpart.

I've attached a picture of the ssd which I'm using,

Than you for your help in advice :).

[LeonWaksman]

1. Enter BIOS settings ( click on F2 while you see the Intel NUC logo) and click on F9 (Y) to set BIOS to default settings. Click on F10 (Y) to save default settings and exit from BIOS.

2. Enter BIOS again and check in Advanced > Devices > SATA that the SATA mode is set AHCI. Next check in Advanced > Devices > PCI that the M.2 slot is enabled and that your SSD is recognized.

3. Is it a new computer or it was used for Linux installation?

Leon

[Wilchu]

Dear Leon,

Thank you for your answer,

I've done all of these steps however the ssd still cannot be detected. 

This is a new computer but I'm using ubuntu to test if gpart can see the drive.

I want to install windows on this drive. 

This ssd is also not damaged and I know it is working correctly because it is from the Intel NUC 6i3SYH and on this model it is working as expected.

[LeonWaksman]

1. Only to clarify your answer - without using Ubuntu media, the SATA mode in BIOS is set to AHCI and you see on the PCI page that the M.2 slot is not populated?

2. This SM951 SSD has Linux partition?

Leon

[Wilchu]

The SSD was previously used in Intel NUC 6i3SYH which is replaced by the new computer, this drive was formatted using gpart from ubuntu so it is empty.

After putting this drive to a new computer I can't see it at all when installing windows.

I've tried to check if gpart can see it on the new device as well by booting ubuntu from the usb stick.

[LeonWaksman]

I need your answer to the following questions:

1. Did you checked the SATA mode in BIOS - should be AHCI?

2. Did you checked in BIOS Advanced > Devices > PCI - can you see this drive? Is the M.2 slot enabled?

3. Is your BIOS set to default settings?

4. In addition to the above, please recheck that the SSD is inserted correctly and fastened in the M.2 slot

Leon

[Wilchu]

Dear Leon,

Sata mode is correctly set to AHCI and M.2 slot is enabled (ticked) as well. I can't see the ssd drive in PCI tab.

Yes BIOS was restarted to factory settings and they were saved later on as well.

When booting the computer I can see the information that "A bootable device has not been detected"

I've attached an image of how the ssd drive is installed.

[LeonWaksman · Accepted solution]

The SSD SM951 is validated by Intel for your NUC. See the list of compatible components. Since you have checked this drive on other computer, there should be no problem with this drive. Your BIOS should recognize this drive, so may be a problem with your NUC.  

Leon

[Wilchu]

Thank you Leon,

I will return this device. It make sense since it works on the other computer. Unfortunately I don't have another ssd drive to test it but it should work.

Thank you for your help and time.