Intel NUC 8i7BEK2 32 GB RAM

[Juan88Carlos]

Hi,

I have a intel nuc 8i7BEK2 with a single 16 GB RAM module and It works perfectly.

I've installed another 16 GB RAM module but the system become inconsistent. It freeze continuosly in both, windows and linux.

I've taken off the old module and the new module works perfectly.

I've updated the latest BIOS version but it doesn't works.

what can I do?

Thanks.

[n_scott_pearson]

Are the specs for the two SODIMMs the same?

[Juan88Carlos]

Yes, both are crucial 16 GB ddr4 2400Mhz cl17.

[LeonWaksman]

1.While you are testing each module separately, are you checking in both memory slots (i.e. in the lower and the upper slot)? You should test each slot separately to ensure that the problem is not caused by the memory slot.

2. Try to clean the memory slots with compressed air.

Leon

[Juan88Carlos]

With a single module only works in the slot 1 (lower). If I put the single module on the slot 2 the pc doesn't starts (blue light blinks).

If I put both modules the pc starts but few seconds later It freezes.

I've cleaned both slots.

[LeonWaksman]

NUC should work with one module only in either slot. If you see memory failure (3 LED blinks, On-off (1.0 second each) three times, then 2.5-second pause (off). The pattern repeats until the computer is powered off), means that you have failure in the upper slot.

Try to clean the upper slot with contact cleaner and if not helps, check your warranty coverage to replace your NUC.

Leon