Intel NUC BOXD54250WYKH1 detecting USB devices connected to the kvm switch.

[amcollie]

Good day,

I recently connected my NUC to a dual monitor kvm switch and the NUC was unable to detect the USB  devices connected to the switch.  My other computer does not have any problems connecting to switch.

I have a USB hub connected to the switch. It lights up when I switch to my other computer. However, when I switch to my NUC the light does not come on but if I plug the hub directly into it the light come on. The light s indicate which ports on the active. Also, if I disconnect the and only have the keyboard and mouse connected to the switch I am unable to use them to work with the NUC but they work with the other computer.

Any assistance would be greatly appreciated.

[Alberto_Sykes]

amcollie, Thank you for posting in the Intel® Communities Support.

Just to let you know, the Intel® NUC Kit D54250WYK is under status of: End Of Interactive Support / Discontinued as you can confirm in the following link:

https://ark.intel.com/content/www/us/en/ark/products/76977/intel-nuc-kit-d54250wyk.html

As an option you may want to try our Discontinued Products Community to get recommendations from fellow community members.:

https://communities.intel.com/community/tech/discontinued-products

Or you may also find the Discontinued Products Website helpful to address your request:

https://www.intel.com/content/www/us/en/support/discontinued-products.html

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[n_scott_pearson]

Please download and run the Intel System Support Utility for Windows and have it save the report to a file. Then, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

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