Intel NUC BOXNUC8i7HVK1 display not working after IRQ Windows Blue Screen. Restarts 3 seconds after powering on, no display.

[RWelc3]

Intel NUC BOXNUC8i7HVK1

3.1 GHz Intel Core i7-8809G Quad-Core

Corsair Vengeance CMSX16GX4M2A2400C16 (QTY 2)

Samsung 970 Pro NVMe M.2 512GB

Windows 10 Pro

I've had this computer for 5 months. I haven't had any issue with it till yesterday when I got a random Blue Screen IRQ not less or equal error. Now when I press the power button the system LED lights turn on for a period of three seconds then the unit shuts off and turns back on. After the restart the system LED's say lit until I shut the unit off again. I do not see any LED's flashing indicating the hard drive or Wireless activity. My monitor does not show an input signal from any of the HDMI or Display ports.

I have tried different monitors and I have removed the RAM and the hard drive. Nothing I do allows me to get a display working. I have trying clearing the BIOS and removed the CMOS battery in an attempt to get the display monitor to show the BISO. Any suggestions?

Thank you,

[MLevi]

RWelc3,

Sorry to hear of your troubles.

As part of helping to diagnose this issue (I have the same NUC), have you recently upgraded the BIOS and/or the Intel or Radeon Graphics drivers?

Please download the Intel SSU tool (from the link below), run, save the results and repost to this thread. It's a lot easier than asking numerous questions.

Mike

https://downloadcenter.intel.com/download/25293

[RWelc3]

Mike,

I have not updated the BIOS within the last month. Last windows update was two weeks ago. Graphics driver update was several months ago.

I can download the Intel SSU tool, however I would like to point out that none of the NUC display outputs work. The NUC also restarts itself within three seconds of the first power up and then every 55 seconds after that.

Can you provided detail instructions on how I can run the Install SSU tool and save the results all while not being able to view on a monitor what I am doing and being able to preform that task within 55 seconds?

Thank you,

[LeonWaksman]

Hello @RWelc3​  (Customer)​ ,

Try to disconnect the power adapter and the CMOS battery connector for 15 minutes. If still your NUC will not boot, try to recover your bios with Security Jumper removed:

Bios Recovery with Security Jumper removed: https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

1.Prepare USB stick fully formatted to FAT32 with Bios file HN0053.bio https://downloadcenter.intel.com/download/28458/BIOS-Update-HNKBLi70-86A-?product=126143 . Format your USB with Quick Format option unchecked. Do not format your USB in MAC (OS) or Linux machine. Use Windows.

2. Disconnect the power adapter and remove the upper cover and the LED panel from your NUC. Disconnect the LED panel connector before panel removing.

3. Remove the yellow security jumper (see Product Technical Spec, para. 2.2.3.4, page 46 ) and close the bottom cover. https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC8i7HVK_TechProdSpec.pdf

4. Insert the USB with the HN0053.bio file.

5. Reconnect the power adapter and power ON the NUC. Wait 30 sec - 2min. The Recovery process will start automatically and will end after 2 -5 minutes.

6. When bios recovery completed, switch the power OFF, remove the power adapter and replace the Security Jumper (pins 1-2) . Reinstall the LED panel and the upper cover.

7. Power your NUC ON.

Hope this will work

Leon

Remark.: When I wrote that your NUC is not booting, I meant that you don't see the Intel logo and the F2, F7, F10 menu.

[RWelc3]

Leon,

Thanks for the suggestions. Removing the CMOS battery for 15min had no effect and trying the bio recovery listed above still resulted in no video output and a restart period of 55 seconds continuously.

Thank you,

Rick W

[Alberto_R_Intel]

RWelc3, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

[Alberto_R_Intel]

RWelc3, Is there anything else we can help you with? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

[RWelc3]

While the above suggestions did not resolve my issue, Intel did issue an RMA for the computer and has issued me a new one. An Intel rep requested I try to flash the BISO with a different file than the one listed above, the file the rep provided was supposed to self install with a combination of bushing the front power button, while a usb stick was installed. In the end there was no video output and the computer would restart itself every 55seconds-3minuites.

Thank you Mike and Leon for the help.