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idata
Community Manager
1,350 Views

Intel® NUC Board NUC5i5MYBE can no longer boot via iscsi after installing intel nic drivers

I'm currently upgrading an ISCSI setup from windows 7 to Windows 10 Enterprise, our setup uses iPXE to setup iscsi and chain into WDS to install the OS.

Everything works fine until it comes time to install the latest NIC drivers, our model NUC uses the I218-LM nic. Once the NIC drivers are installed the system reboots and BSOD's with an inaccessible boot device error.

I've tried every combination of drivers and settings prior to rebooting, even different versions of Windows 10, using cmd line I've traced the issue to the base driver, once the base driver is installed the system will no longer boot to windows.

ISCI Target-Service logs on the server (Windows Server 2016) during boot stay that the initiator successfully logged on than 5-7 seconds say that initiator successfully logged off.

Again, as long as Windows is using the Microsoft provided base driver for the NIC but as soon as the intel driver is installed it no longer boots.

Any ideas would be greatly appreciated.

Thanks

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3 Replies
idata
Community Manager
78 Views

Hello Fox Colt,

 

Thank you for your contacting us regarding the issue that you are experiencing with our Intel® Network Adapter Driver for Windows® 10 (I218-LM NIC drivers), it will be more than a pleasure to assist you.

 

In this case, for testing purposes we would like you to try a new clean installation of windows using a Microsoft image (not customized by user) and then first install the latest chipset drivers for your unit from here:

 

https://downloadcenter.intel.com/download/26806/Intel-Chipset-Device-Software-for-Intel-NUC-Kit-NUC5... https://downloadcenter.intel.com/download/26806/Intel-Chipset-Device-Software-for-Intel-NUC-Kit-NUC5...

 

After that please install the latest NIC drivers for Windows® 10:

 

https://downloadcenter.intel.com/download/25016/Intel-Network-Adapter-Driver-for-Windows-10?product=... https://downloadcenter.intel.com/download/25016/Intel-Network-Adapter-Driver-for-Windows-10?product=...

 

Please let us know the outcome.

 

As well I noticed that you mentioned that you're upgrading your OS from Windows*7 to 10, were the NIC drivers working before on Windows 7? Or was the issue present back then?

 

 

I hope to hear from you soon.

 

Best Regards,

 

Diego S.

 

idata
Community Manager
78 Views

Hello Diago

I found the root of the problem, as it turns out an older driver works with intel nucs and iscsi. Below is what I ended up doing.

From the latest driver download if you install the drivers from the NDIS63 folder (after unpacking the .exe file) the nic will show as driver version 12.18.8.7.

That specific driver did not BSOD on boot, whereas the latest 12.18.8.9 and previous 12.18.8.6 did cause BSOD's on boot.

So there is something going on with the latest driver 12.18.8.9 that causes a BSOD when operating iscsi on intel NUCs, 12.8.8.7 does not experience this problem however 12.18.8.6 does.

I'm not sure where I could file a bug report but if you could take that information to your support team it would be greatly appreciated.

Thanks,

idata
Community Manager
78 Views

Hello Fox Colt.

 

Thank you for your response.

 

I am very glad to hear that you found the root of the issue and got it fixed.

 

I am currently sending and reporting your feedback to the proper group of support so they can replicate the issue.

 

Your case will be closed, however please do not hesitate in contacting us back if you need further assistance.

 

Best Regards,

 

Diego S.
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