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lund
Beginner
723 Views

Intel NUC DC3217IYE Random Reboots !?

Hi,

 

I have a Intel DC3217IYE NUC which is running rather unstable..

 

For some reason it reboots at random intervals - no errors, no nothing. Just black screen and it boots up again..

 

It typically reboots somewhere between 30 min - 4 hours, sometimes it doesn't happen for a whole day.

Looking in event log i only see Kernel-Power which doesn't really help much. Only thing i get out of that is an indication that it is not happening on a OS level. Something in the BIOS ?

 

I have been running both Windows and Linux on the machine but the issue appeared on both Operating System.

The BIOS has been reset, upgraded, modified to various settings suggested online, all without any luck.

BIOS is currently the latest as well as drivers within Windows.

I have logged temperatures on the system, CPU etc. but there is no high increase which could also have explained this behavior.

 

Seems to me this problem is common on Intel NUCs after researching online.

 

Is there no solution from Intel?

 

Thanks.

 

Tags (1)
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7 Replies
AlHill
Super User
174 Views

Power supply problem?

 

Doc

 

lund
Beginner
174 Views

Forgot to mention - already tried switching the power supply.

lund
Beginner
174 Views

Please help me to get this issue solved. :-(

MGrub6
Beginner
174 Views

I would suggest you contact Intel support. I've had the same issue on other Intel NUC's and it's plain defective product. In one case they replaced it, in the other case they indicated no more stock and gave me a refund.

AlHill
Super User
174 Views

Replace a discontinued nuc from 2012? Not likely.

 

Doc

LeonWaksman
Super User
174 Views

  1. The reset may be caused by failed SODIMM module. If you have two modules installed, run with one module only at time. First in upper slot and then in lower slot. In case that you have only one SODIMM, try to install other one.
  2. An additional reason for reset, can be failed drive. If the SODIMMs are OK, try to use other drive for test.

 

Leon

 

AlHill
Super User
174 Views

Start a new thread, provide the model number of your NUC, and explain what the problem is with the SSD.

 

Doc

 

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