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11305 Discussions

Intel NUC HVK Random Freeze

GNg00
Beginner
168 Views

Hi My NUC been having random freeze event on the windows boot screen. And everytime i turn off and on the machine it wont boot until I remove the SSD, enter bios to set every thing to default and saved it.. reinsert back SSD then it will boot in but still hang.

 

I tried remove ram or try with one pieace of RAM with same results.. is it hardware fault or I just need to reintall my windows again. Oh yea occationally instead of hang it will show Windows 10 blue screen with "Stop Code: Critical Process Died"

0 Kudos
4 Replies
LeonWaksman
Super User
124 Views

Please download the Intel System Support Utility (SSU). Run the SSU scan and save the results. The .txt file with the results please attach to your post (use "paperclip", below the left bottom corner).

 

Leon

 

GNg00
Beginner
124 Views

problem is i can't even enter Windows before it freeze

LeonWaksman
Super User
124 Views
  1. What is the version of BIOS in your NUC?
  2. Was the NUC working good before this failure occurred? What event proceeded this failure?
  3. Create Windows 10 installation USB. Use 8-32GB USB stick and Microsoft Media Creation Tool. Using this installation USB, you may try to repaire your Windows and/or reinstall Windows.

 

Leon

 

AlHill
Super User
124 Views

Also, if you can provide the exact model number of the SSD, that would be great.

 

Doc

@n.scott.pearson​ 

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