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Intel NUC Hades CMOS reset needed after every power cut off

KCich1
Beginner
1,315 Views

Everytime I switch off power supply to the my new Intel NUC Hades NUC8i7HNK, it is not possible to power it on without resetting CMOS (by unplugging it for a while). I have updated BIOS successfully but it did not help with this issue.

Is there any setting in BIOS or something that could be done to fix it? I wonder if there is something that drains battery so much or this is just unfixed bug? Pls help.

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3 Replies
idata
Community Manager
175 Views

Hello k7c,

Thank you for posting.

Please, let us know more information about this matter.

Did the behavior start since the first time you got the unit?

When did you purchase the unit?

Are you using the power supply provided with the Intel® NUC?

Provide your https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- report.

To attach a file, the "attach" option will appear in the bottom right corner of the response box.

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

KCich1
Beginner
175 Views
Hi

I received unit on Friday last week (so I only have it for 3 days), yes, behaviour started from the first time I booted it up.

Today I contacted reseller and they decided to take it back and replace it with another unit.

I hope this will solve it, and situation will not happen again. Anyway, I will let you know as soon I have next unit tested - this may take up to two weeks.

thanks for quick reply, I will come back to you with further info.

Krzysztof

idata
Community Manager
175 Views

Hi Krzysztof,

I hope it does too.

Please, let me know how it goes.

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

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