Intel NUC M15 LAPBC710 - Bluetooth Speaker connection issue

gunxsp · ‎02-08-2022

Hi.

I have a problem connecting Bluetooth speaker (Bose mini soundlink ll)

The Bluetooth connection is success but the connection of output show as a headphone in sound setting, so the sound is low quality with low bitrate.

I have tried so many way to fix this but end up connect with 3.5mm jack to get the proper sound from the speaker. Should you have any suggestion about how to fix this issue?

FYI, I've try to connect with other Bluetooth speaker and the result is the same.

Laptop model: LAPBC710

OS: Windows 11 Home 64-bit (10.0, Build 22000)

The speaker show up as picture below but it's disconnect and can not enable. This show up only when connect the speaker with 3.5mm jack.

BR,

Gunn

DeividA_Intel · ‎02-08-2022

Hello gunxsp,

Thank you for posting on the Intel® communities. I understand you are having issues with your Intel® NUC M15 Laptop Kit - LAPBC710.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

2. Is the Bose mini soundlink ll working with other computers or devices?

3. Do you see any error at the device manager when the device is connected via Bluetooth?

4. Have you performed any changes at the BIOS recently?

Regards,

Deivid A.

Intel Customer Support Technician

gunxsp · ‎02-09-2022

Hi DeividA_Intel

Thank you for you response. My answer on your question below,

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Scan summary attached.

2. Is the Bose mini soundlink ll working with other computers or devices?

Yes. It's working normally with other devices.

3. Do you see any error at the device manager when the device is connected via Bluetooth?

No error at device manager

4. Have you performed any changes at the BIOS recently?

I had updated the Intel® Driver & Support Assistant once set up this laptop and also enable fn numpad in BIOS

Any other information please let me know.

Thank you.

DeividA_Intel · ‎02-09-2022

Hello gunxsp,

I do appreciate the information provided. Based on your issue, please try the following:

1. Update your graphics driver:

2. Perform a BIOS recovery

BIOS: https://www.intel.com/content/www/us/en/download/19683/bios-update-for-the-intel-nuc-m15-laptop-kit-lapbcx10-bctgl357.html
Steps: BIOS Recovery by the Power Button Menu (see file attach)

3. Check the microphone's boost level in sound properties:

Right-click the Speaker icon on the taskbar and select Recording devices.
Select your microphone device and click Properties.
Go to the Levels tab.
Adjust the microphone boost slider to the desired level.
Click OK twice to close the window.

Regards,

Deivid A.

Intel Customer Support Technician

gunxsp · ‎02-09-2022

Hi DeividA_Intel

Thanks for the solution but I follow every single step and the problem still existed.

I had tried with my others Bluetooth speaker device and the result is the same with every devices connected via Bluetooth with this laptop.

Here's the speaker still show up as headset and the bit rate is only one option which is 16bit with 16000Hz

It's only show up when click at speaker icon at the taskbar but in system>sound not even show up, only microphone that appear.

FYI. Airpods working fine when connect the Bluetooth with this laptop, only Bluetooth speaker.

Thank you.

DeividA_Intel · ‎02-10-2022

Hello gunxsp,

I am sorry to know that the issue persists. I will check this behavior internally and as soon as I have any details I will let you know.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎02-11-2022

Hello gunxsp,

Based on the investigation performed, seem to be that that the issue is related to the operating system.

My recommendation is to check on the Microsoft website to confirm that you have the latest Windows version and built and if you are at the latest, try reinstalling the operating system and then try a BIOS recovery if the issue persists.

Best regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎02-15-2022

Hello gunxsp,

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎02-17-2022

Hello gunxsp,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician

gunxsp · ‎02-17-2022

Hi Deivid,

I just going back to Windows 10 and the issue is gone. After that try install Windows 11 again and the issue still persists.