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Intel NUC M15 - LAPBC710 - Detection Verification

Shile
Beginner
1,148 Views

Hello and good day. I am having a problem dealing with the detection verification, found in the device manager and then other devices. I'm trying the solutions that I saw in the site but I can't find any Realtek HD audio driver for my device. I'm also unable to update my BIOS because a pop-up interrupts the update in BIOS. It says "Check FW Capsule Data." and "Block Capsule Update by OEM FW Capsule data." . I asked help in this site since I can't solve it and I hope it can be fixed. This is my first time posting here. Thank you.

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1 Solution
David_G_Intel
Moderator
1,077 Views

Hello @Shile


Thank you for the report. We noticed you're not running the latest Windows version, you can update this by going to Start > Settings > Update & Security > Windows Update, and then select Check for updates. If updates are available, install them.

Also, the drivers for the laptop come in the driver pack:

Please confirm once you update Windows and the drivers.


Regards, 

David G 

Intel Customer Support Technician 


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7 Replies
David_G_Intel
Moderator
1,116 Views

Hello Shile


Thank you for posting on the Intel️® communities. To investigate, please share the Intel® System Support Utility (Intel® SSU) results 

  1. Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  2. Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  3. Click on the menu where it says "Summary" to change to "Detailed View".  
  4. To save your scan, click on "Next", then "Save".  


Regards, 

David G 

Intel Customer Support Technician 


Shile
Beginner
1,081 Views

Hello David, this is the summary of the scan. I have updated my BIOS but my microphone on my Headphones still doesn't work. I hope this can be solved. Thank you very much.

SergeySv
Beginner
974 Views

Hi Shile,

How you updated BIOS? i faced the same problem

I cant update BIOS - 

Check FW Capsule Data

Block Capsule Update by OEM FW Capsule Data

 

And nothing helped me( 

Shile
Beginner
1,109 Views

Hello David, thank you very much for replying. What do I do after I've done this steps?

 

David_G_Intel
Moderator
1,078 Views

Hello @Shile


Thank you for the report. We noticed you're not running the latest Windows version, you can update this by going to Start > Settings > Update & Security > Windows Update, and then select Check for updates. If updates are available, install them.

Also, the drivers for the laptop come in the driver pack:

Please confirm once you update Windows and the drivers.


Regards, 

David G 

Intel Customer Support Technician 


Shile
Beginner
1,053 Views

Hello David, the solution worked after I've installed the audio drivers in the attachment. The microphone in my headphones is working now. Thank you very much.

David_G_Intel
Moderator
1,034 Views

We're glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.  


Best regards,  

David G  

Intel Customer Support Technician  


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