Intel NUC M15 - LAPBC710 - Detection Verification

[Shile]

Hello and good day. I am having a problem dealing with the detection verification, found in the device manager and then other devices. I'm trying the solutions that I saw in the site but I can't find any Realtek HD audio driver for my device. I'm also unable to update my BIOS because a pop-up interrupts the update in BIOS. It says "Check FW Capsule Data." and "Block Capsule Update by OEM FW Capsule data." . I asked help in this site since I can't solve it and I hope it can be fixed. This is my first time posting here. Thank you.

[David_G_Intel]

Hello Shile

Thank you for posting on the Intel️® communities. To investigate, please share the Intel® System Support Utility (Intel® SSU) results 

1. Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
2. Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
3. Click on the menu where it says "Summary" to change to "Detailed View".  
4. To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[Shile]

Hello David, this is the summary of the scan. I have updated my BIOS but my microphone on my Headphones still doesn't work. I hope this can be solved. Thank you very much.

[SergeySv]

Hi Shile,

How you updated BIOS? i faced the same problem

I cant update BIOS - 

Check FW Capsule Data

Block Capsule Update by OEM FW Capsule Data

And nothing helped me( 

[Shile]

Hello David, thank you very much for replying. What do I do after I've done this steps?

[David_G_Intel · Accepted solution]

Hello @Shile

Thank you for the report. We noticed you're not running the latest Windows version, you can update this by going to Start > Settings > Update & Security > Windows Update, and then select Check for updates. If updates are available, install them.

Also, the drivers for the laptop come in the driver pack:

• Driver Pack for the Intel® NUC M15 Laptop Kit
  • https://www.intel.com/content/www/us/en/download/19731/driver-pack-for-the-intel-nuc-m15-laptop-kit.html

Please confirm once you update Windows and the drivers.

Regards, 

David G 

Intel Customer Support Technician 

[Shile]

Hello David, the solution worked after I've installed the audio drivers in the attachment. The microphone in my headphones is working now. Thank you very much.

[David_G_Intel]

We're glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,  

David G  

Intel Customer Support Technician