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Intel NUC M15 Laptop Freezes With eGPU

Bruh_Kekyoin
Beginner
327 Views
I was recently gifted a NUC M15 on May 28th for graduation. I also bought an external 2070ti in a sonnet breakaway box. My laptop freezes every 1-2 hrs., mostly with no load. Control - alt - delete doesn't fix the freeze, the only way to fix it is to hard restart the laptop. There doesn't seem to be anything that sets off the freezes in particular. I could be playing a game like Sekiro or just browsing the internet. The temperatures of both the CPU and eGPU are below 60 degrees Celsius during these freezes. I have the latest BIOS update and the latest drivers for both my laptop and graphics card. I have varied my setup a couple times that yield different results.
Laptop Freezes:
  1. The laptop is plugged into the eGPU and is plugged into the outlet. External monitor with the HDMI and dongles (for my keyboard and mouse) plugged into the eGPU. No ethernet connected.
  2. The laptop is plugged into the eGPU and is also plugged into the outlet. The HDMI is plugged into the eGPU. No ethernet connected. The dongles are plugged into the laptop. One Bluetooth headset connected.
Laptop Doesn't Freezes:
  1. The laptop is by itself with no eGPU, monitor, or dongles. It is not connected to an outlet.
  2. The laptop is connected to the eGPU, no HDMI, ethernet is connected. One dongle is plugged into the laptop itself. The laptop is not plugged into an outlet.
Thanks in advance for suggestions and solutions.
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3 Replies
Alberto_R_Intel
Moderator
297 Views

Bruh_Kekyoin, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the specific model of the NUC M15 laptop?

What is the model of the external monitor?

Just to make sure, which port from the M15 are you using to connect the eGPU?

At some point, did the laptop ever work fine with the Sonnet Breakaway Box along the 2070ti without the freezing problem?

Did you make any recent hardware/software changes besides updating the BIOS, the drivers and installing the eGPU that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
276 Views

Hello Bruh_Kekyoin, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
249 Views

Hello Bruh_Kekyoin, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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