Intel NUC NUC10i7FNB with Intel SST OED driver always banged out (Code 10)

[JohnSpear]

Hello!

I have been following all of the suggestions to resolve the Code 10 error on the Intel SSD OED driver. I've removed and deleted installed drivers, installing the most current; I have updated to the latest BIOS; I've used BIOS recovery; I have refreshed the BIOS settings to default; No matter what the OED gets banged out. I have attached the System Support Utility log per other Intel support requests. This has been going on since the day it was purchased (Oct 2020), after the first BIOS update. When the SST is not disabled in BIOS, the system also takes about 2 minutes to boot.

Help?

[AndrewG_Intel]

Hello @JohnSpear

Thank you for posting on the Intel® communities.

In order to check this further and just to make sure we have the proper information, could you please confirm if you have tried the steps for Error code 10 in this article Intel® NUCs: Error 10 or 31 in Device Manager for Intel® Smart Sound Technology following the steps in the recommended order?

Also, we understand that the issue started after the first BIOS update. Do you remember the BIOS version that was updated at that time?

Best regards,

Andrew G.

Intel Customer Support Technician

[JohnSpear]

Yes, I have followed those steps. At least three times. I have also tried the many other suggestions found on this board, to no avail.

It might have been 0047, based on the release dates and my purchase date.

[LeonWaksman]

Hi @JohnSpear 

I can see that there is something wrong with Intel Graphics Driver installation in your NUC. You need clean reinstall the Intel Graphics Driver:

1. Download the Intel DCH Graphics Driver. Unzip the downloaded file.

2. Disconnect the Internet and open Device Manager.

3. Click on Display adapters and then right click on Intel UHD Graphics. Next, click on Uninstall device (check the "Delete device software..." option). Reboot your NUC.

4. Check in Device Manager that now you see Microsoft Basic Graphics Driver in place of Intel driver. If not yet, repeat para. 3-4.

5. Install the previously downloaded Intel DCH Graphics Driver version 27.20.100.8681. Reconnect the Internet and reboot your NUC.

6. Check now.

Leon

[JohnSpear]

Thanks for note! I've made the changes you suggested. New SSU file attached.

Still suffering from the OED Code 10 failure.

[LeonWaksman]

Hi @JohnSpear 

I can see that the BIOS is updated to version 0051. BTW, a day ago new version 0052 was added to Download Center.

I suggest that you download the Chipset Device Software and Management Engine Driver. Unzip the zipped drivers and install by clicking on SetupChipset.exe and MEISetup.exe accordingly. Reboot your NUC.

Next please download and install the Realtek High Definition Audio Driver. Reboot NUC.

Next, since the Graphics Driver is not correctly installed, perform clean installation the Intel Graphics Driver, following the next steps:

1. Download the Intel DCH Graphics Driver. Unzip the downloaded file.

2. Disconnect the Internet and open Device Manager.

3. Click on Display adapters and then right click on Intel HD Graphics. Next, click on Uninstall device (check the "Delete device software..." option). Reboot your NUC.

4. Check in Device Manager that now you see Microsoft Basic Graphics Driver in place of Intel driver. If not yet, repeat para. 3-4.

5. Install the previously downloaded Intel DCH Graphics Driver version 27.20.100.8681. Reconnect the Internet and reboot your NUC.

6. Check now the IDSA all other drivers and update if suggested.

Leon

[JohnSpear]

0052 bios installed, Chipset installed, ME driver installed, Realtek HD driver installed.

Still have SST OED at Code 10 error state.

Latest SSU report attached.

[LeonWaksman]

Hi @JohnSpear 

Sorry for delayed answer. I was out my home for few days. I checked your last SSU report and those are my comments:

1. Disconnect all accessories from your NUC (HUB, external CD Drive, USB stick, etc). Leave only mouse + keyboard and monitor connected.

2. If the latest BIOS update was performed by BIOS Recovery, please update again BIOS, using F7 method or express method. In the last days it come to my attention, that during BIOS Recovery, ME and EC firmware are not updated. So, update BIOS using regular update.

3. After BIOS update reinstall again the Chipset Device Software and  Management Engine Driver and reboot your NUC.

4. Reinstall again the Realtek High Definition Audio Driver, since it wasn't installed yet. If the installation will success, you should see Realtek line in the SSU report. See the attached example from my NUC.

5. In the end I would advice to make again "clean" installation of the Graphics Driver (procedure in my post dated May 1. 2021).

Regards

Leon

[JohnSpear]

Thank you for your help. It is appreciated.

I've gone round and round with removing and reinstalling drivers and the BIOS. I have been made aware that there is a sometimes occurring issue where the Intel CSME needs to authenticate the DSP firmware before allowing the DSP firmware to load. If this CSME authentication hits a timeout, the OED will end up in a Code 10 error state.

[OEFwImageManager_cpp265] Timeout waiting for ROM, Status=0x06000021, Error=0x0

Specifically, the CSME did not respond for this IPC in the authentication flow: FSR_ROM_CSE_IPC_RESET_PHASE_1  Ox21.

This fits in with the '2 minute boot delay' that occurs when the DSP is enabled and the Realtek drivers are installed. If I swap out to the generic 'High Definition Audio Controller' driver, boot time is restored to near instant. Of course, I lose all of the enhanced features the SST Controller and DSP provides.

Ideas? 

[n_scott_pearson]

Hhmmm, a clue there. Do you have the ME software/driver package installed? If these drivers are missing, access to the CSME will fail - with a long timeout.  Here is link to version for FN: https://downloadcenter.intel.com/download/29224.

...S

[JohnSpear]

The ME driver/software package was installed. I re-installed and then re-installed the Realtek audio driver. No change, still the '2 minute' pause during boot.

[JohnSpear]

I am about ready to give up and start fresh with a new image. Has anyone identified the 'magic order' to installing the NUC's various software drivers and components to get things working correctly the first time?

[LeonWaksman]

Hi @JohnSpear 

I give you procedure I've used many times. I suggest that before you starting clean Windows installation, ensure that your BIOS is updated to the latest version using F7 method and the BIOS settings reset to default (F9, F10). All devices and HUBs should be disconnected. Leave only keyboard + mouse and the monitor connected. It is good idea to have full image of current installation if you decide to go back.

1. I suggest you to reinstall Windows using the following method:
2. Please prepare your installation media (you need 8GB – 32GB USB stick), using Microsoft Media Creation Tool. This will install the latest version. Please do not use Windows installation USB you bought, rather prepare new one.
3. Your bios should be set to default settings. Enter bios (press F2 during boot) and then press F9 (Y) to set defaults and F10 (Y) to save settings and exit.
4. With the installation media inserted into rear USB slot, power ON your NUC and repeatedly press F10 to get Boot Menu.
5. In this menu, choose UEFI option of your Installation media.
6. Follow this tutorial to continue with installation.
7. In para. 9 you may enter Product Key from the Microsoft Distribution you bought, or you may click on I don't have a product key to activate Windows later with your digital license (please read the Notes in para. 9)
8. Skip on para. 14 and continue in para. 15. Important, do not format drive where you want to install Windows, rather delete all existing partitions from this drive, till you see one unallocated space.
9. Press Next and continue with the installation. I'm not connecting to internet during Windows installation. I connect the internet only while in Windows, when I log into my Microsoft Account to reactivate Windows.

10. Download and install the Chipset Device Software and the Management Engine Driver. Reboot your NUC.

11. Now you may connect the speakers if you have one and than install all other drivers from the Intel Download Site.

Good luck

Leon 

[AndrewG_Intel]

Hello JohnSpear

We are checking this thread and we would like to know if you need further assistance. Were you able to try the suggestions provided by the community?

Best regards,

Andrew G.

Intel Customer Support Technician

[JohnSpear]

I have tried all suggestions, with the exception of formatting the hard drive, to no avail. I would really like someone from Intel to troubleshoot some logs and identify the root cause. I think the problem is centered around here -

 I have been made aware that there is a sometimes occurring issue where the Intel CSME needs to authenticate the DSP firmware before allowing the DSP firmware to load. If this CSME authentication hits a timeout, the OED will end up in a Code 10 error state.

[OEFwImageManager_cpp265] Timeout waiting for ROM, Status=0x06000021, Error=0x0

Specifically, the CSME did not respond for this IPC in the authentication flow: FSR_ROM_CSE_IPC_RESET_PHASE_1  Ox21.

The OED code 10 issue seems to be not-uncommon throughout the ecosystem. It would be nice to get to an actual root cause.

[JohnSpear]

Here are the actual audio logs

[AndrewG_Intel]

Hello JohnSpear

Thank you for your response.

It is worth mentioning that Intel® has investigated this behavior and at this point, our recommendation is to reach out to Intel® Customer Support through phone or chat and review warranty availability for your Intel® NUC. Here is the "Contact us link" and the Online Service Center link.

Please make sure to select your country or region and to contact us within your local business Support hours. Also, we will send you a private email with some details to refer to this post once you contact Intel Customer Support.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello JohnSpear

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician