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ArmandsK
Beginner
553 Views

Intel NUC NUC5i5RYK no video signal

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My Intel NUC been running fine until now, that it suddenly gives no video output. I've been going through different forums looking for a solution, and got nowhere. I've tries swapping cables, hooking it up to various working monitors. Tried removing ram, swapping ram to no avail. The NUC itself seems to be working, it turns on, the power LED stays on, the HDD light is blinking, as it is reading/writing data. When the ram was removed, I got the power LED blinking in correspondence to missing/faulty ram (3 blinks). Checked both, the HDMI and Display Port, no results. I have no clue on how to get it back on feet.

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n_scott_pearson
Super User Retired Employee
536 Views

I hate to say it, but it sounds like the graphics engine in the processor has failed completely. Is it still under warranty? If so, you can get it replaced via RMA.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

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5 Replies
LeonWaksman
Super User
549 Views

1. You don't see the Intel NUC logo either (generated by BIOS during boot)?

2. Can you check with other monitor?

Leon

 

ArmandsK
Beginner
544 Views

1. No, nothing shows up on screen. The display stays idle, as it does not get any signal from PC.

2. As I mentioned before, I had checked all the possible combinations, cables, monitors, adapters - no result.

n_scott_pearson
Super User Retired Employee
537 Views

I hate to say it, but it sounds like the graphics engine in the processor has failed completely. Is it still under warranty? If so, you can get it replaced via RMA.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

View solution in original post

ArmandsK
Beginner
527 Views

Sadly, the warranty period is over for my NUC, so I can't RMA it. Anyway, it has lived a pretty good lifetime. Thank you for your input.

Simon201
Beginner
351 Views

I have the same problem with two of my units, the one I am working on presently is model NUC8BEH. The last one happened the day before thanksgiving last week. Both had two monitors connected, as of now the one I am presently working on has no output from the NUC though it appears to be on. The first one was shipped back to me, when I connected it to another display it came right up. I expect this one will as well. Tested both monitors on my laptop with the cable in use originally and they both work. 

I need an answer for this, as of right now my customers are unable to use their computers. 

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