Intel NUC NUC6i7KYK it doesn't turn on

[john_morales88]

Hello everyone.

I have an Intel NUC NUC6i7KYK that was having heatsink issues. It was replaced and it works normally.

I updated the BIOS to the latest version BIOS ID KYSKLi70.86A.0074.2021.1027.2200
BIOS Date 10/27/2021 and stopped powering up due to powering on for 5 seconds and powering off. I try to remove the RAM to verify it and it stays on, it does not turn off but it does not give an image, at least it should give me a RAM error and it does not display it for me.

I changed the thermal paste, turned on the computer without the BIOS chip so that it factory reset and it doesn't work either.

I need help because I don't know what to do. I am suspecting that it is an electrical problem because, if I put the RAM back in, it lasts 5 seconds and then turns off again.

Thank you very much for the help.

[AndrewG_Intel]

Hello @john_morales88

Thank you for posting on the Intel® communities.

We would like to inform you that due to the Intel® NUC Kit NUC6i7KYK has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

Note: You might need to search for the proper Product Category and click on the "Show more" link if the product is not visible in the top rows.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Andrew G.

Intel Customer Support Technician