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HOste1
Novice
2,407 Views

Intel NUC NUC7i5BNH frequently crashes

My Intel NUC NUC7i5BNH frequently has bluescreens and apps (Chrome, Opera, Adobe Lightroom, iTunes, MMC/EventViewer...) are crashing suddenly or report errors in application log (ZeroConfigService.exe [Version: 19.60.0.0])

The lastest minidumps (from today) are attached

HW: 1x Samsung SSD 850 EVO (500GB), 2x Cruical CT8G4SFD8213 RAM (2x, 8GB, DDR4-2133, SO-DIMM 260 pin)

BIOS Version 0049

Windows Edition: 10 Pro 64-Bit Version 1703

Regards

Holger

0 Kudos
29 Replies
idata
Community Manager
245 Views

kho: Thank you very much for contacting the Intel® NUC communities. We are sorry to hear the NUC is not working as expected.

 

 

In order to try to fix this problem, there is a newer BIOS version available in our web site that we can install on the NUC using the F7 method, it is version 0052:

 

https://www.intel.com/content/www/us/en/support/boards-and-kits/000005850.html https://www.intel.com/content/www/us/en/support/boards-and-kits/000005850.html

 

https://downloadcenter.intel.com/download/27157/NUCs-BIOS-Update-BNKBL357-86A-?product=95067 https://downloadcenter.intel.com/download/27157/NUCs-BIOS-Update-BNKBL357-86A-?product=95067

 

 

Also, we can try to install the latest graphics driver 4771:

 

https://downloadcenter.intel.com/download/26947/NUCs-Intel-HD-Graphics-Driver-for-Windows-10-for-Int... https://downloadcenter.intel.com/download/26947/NUCs-Intel-HD-Graphics-Driver-for-Windows-10-for-Int...

 

 

What is the model of the TV/Monitor?

 

Which is the video port that you are using?

 

Are you using an adapter or receiver? If so, please provide the model of it.

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R
HOste1
Novice
245 Views

Hi Alberto,

I've updated the BIOS to 0052 and the graphics driver is now version 22.20.16.4771. I will observe further behavior of the NUC.

This two 'monitors' are connected:

Monitor 0 is an Onkyo Network Stereo Receiver TX-L20D, connect by an HDMI cable.

Monitor 1 is my main display, an EIZO EV2736, connected by a thundebold (NUC) to display port (EIZO) cable

Monitor 0 ModelSound System () IDONK1000 Serial Manufacturing DateWeek 0, Year 2016 Size0.0 inches Max Resolution1920 x 540 @ 60 Hz Horizontal Freq. Range15-126 kHz Vertical Freq. Range23-240 Hz Max Pixel Clock230 MHz Gamma Factor2.2 Monitor 1 ModelEV2736W () IDENC2382 Serial Manufacturing DateWeek 20, Year 2013 Size27.2 inches Max Resolution2560 x 1440 @ 59 Hz Horizontal Freq. Range31-89 kHz Vertical Freq. Range59-61 Hz Max Pixel Clock250 MHz Gamma Factor2.2

Regards

Holger

idata
Community Manager
245 Views

Hi kho: Thank you very much for letting us know that information. Perfect, please let us know the results of how the NUC is working after doing those updates.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

HOste1
Novice
245 Views

Hi Alberto,

after the PC ran for almost two days without problems I had the hope for a permanent improvement. But this afternoon the 'blue friend' visited me again three times: MEMORY_MANAGEMENT after a standy period and BAD_POOL_HEADER and again MEMORY_MANAGEMENT a few minutes later.

Regards

Holger

idata
Community Manager
245 Views

Hi kho: Thank you very much for sharing those results. We are sorry to hear the problem persists.

 

 

Just for testing purposes, could you please test the NUC without using the receiver? This is just to confirm if the behavior of the NUC is the same.

 

Also, since the error message is related to memory, we can try to test the NUC using just one memory stick at the time with each stick on both ports. If you have the option to test the NUC with a different memory RAM kit, please try that as well.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

HOste1
Novice
245 Views

Hi Alberto,

I've disconnected the receiver yesterday and will observe the behavior of the nuc the next days. The next step will be the removal of one RAM bar tomorrow.

And sorry, I have no option to use a different RAM kit.

Regards

Holger

n_scott_pearson
Super User Retired Employee
245 Views

Yes you do. Remove the upper DIMM and run this way for a few days. If the problem repeats, remove the lower DIMM and reinstall the upper DIMM and run this way for a few days.

...S

idata
Community Manager
245 Views

Hi kho: Perfect, thank you very much for letting us know that information. Once you get the chance, please let us know the results.

 

 

N. Scott Pearson: Thank you for your suggestions.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

PR2
Beginner
245 Views

Hi guys,

We opened a support case with Intel last week to report a similar issue to this. We have a mixture of NUC7i5 and NUC7i7's with a single CT8G4SFD8213 chip crashing on up to 100 NUC's. We are currently in the process of trying a different RAM module on some of the devices as the BSOD's are completely random.

HOste1
Novice
245 Views

Hi Scott,

here is a short update:

The NUC ran stable the past days with one DIMM bar in the lower slot. Today I will change this DIMM.

HDMI cable is still disconnected.

Regards

Holger

n_scott_pearson
Super User Retired Employee
245 Views

That's good; it fairly reliably tells is that the DIMM and the slot in use are good. It tells you that either (a) the other DIMM is bad or (b) the other slot is bad. Try the other scenarios:

  1. Known-good DIMM in other slot. If this works, you point the hairy finger at the other DIMM being bad.
  2. Other DIMM in known-good slot. If this works, you point the hairy finger at the other slot being bad.
  3. Other DIMM in other slot. This is the tough case. If it works, it usually means that the pair of DIMMs, used together, have an issue. In my experience, I have only seen this occur when the memory buses are being overclocked (i.e. DIMMs operating at 2400 MHz or higher), but my understanding is that the BN NUCs do not allow memory bus overclocking and this thus shouldn't occur.

My recommendation is obviously to try # 1 first, but doing *all* of these scenarios will tell you a lot more...

...S

ENaks
Beginner
245 Views

Hi everyone,

I getting same problem as kho.I using 16 GB bus 2133 (8x2).

I tried to fix this problem for 3 month.But I can't fix anything.

I hope Intel community help me to recover my nuc back to stable too.

idata
Community Manager
245 Views

Hi HydroChlorix: Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem the NUC might have, please submit a new thread:

 

/community/tech https://communities.intel.com/community/tech

 

Let me apologize for any inconvenience.

 

 

kho: I just wanted to check of the information posted previously was useful for you and if you need further assistance on this matter?

Thank you to N. Scott Pearson for the comments provided above.

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

HOste1
Novice
245 Views

Hi Scott,

thanks for the scenarios. I will try to 'play' them all...

Actually the 'other' DIMM is in the lower slot.

And I had one chrash (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED in NTFS.sys)!

It occured directly after changing the DIMM during the first boot after that. That happend yersterday.

I'll keep you (and the audience) informed.

Regards

Holger

idata
Community Manager
245 Views

Hi kho: Perfect, thank you very much for letting us know those updates. Once you get the chance, please let us know the results.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

PR2
Beginner
245 Views

Hi Guys,

We logged a case as a corporate entity with >100 NUC's crashing with this memory configuration.

Whilst it's going to take a few days to confirm, our early indications are that we may be seeing a decrease in blue screen's following Microsoft October 2017 update - https://support.microsoft.com/en-us/help/4041676/windows-10-update-kb4041676 https://support.microsoft.com/en-us/help/4041676/windows-10-update-kb4041676

This lists: "Addressed issue where USBHUB.SYS randomly causes memory corruption that results in random system crashes that are extremely difficult to diagnose." as a fix

ENaks
Beginner
245 Views

Hi Alberto , I already create my thread. please review my case

idata
Community Manager
245 Views

Hi HydroChlorix: Perfect, please keep checking that thread, you will get further assistance in there.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
245 Views

kho: I just wanted to check if you were able to do the tests on the NUC and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R