Intel NUC NUC7i7BNB no HDMI signal and not responsive

[zhazhang]

This happens quite often, at least once every day. The monitor goes black and displays "No HDMI signal". The NUC does not respond to the mouse and keyboard. The fan speed suddenly increases and produces a lot of heat. I have to long push the power button to turn the unit off and then back on again. 

I've run Intel Driver & Support Assistant. All drivers are up to date. Antivirus scan does not find any problems. System files check and memory diagnostic also turn up nothing. 

Please help. Thanks.

[DeividA_Intel]

Hello zhazhang,  

Thank you for posting on the Intel® communities.   

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.  

- https://www.intel.com/content/www/us/en/support/discontinued-products.html

Please keep in mind that this thread will no longer be monitored by Intel.  

Regards,  

Deivid A.  

Intel Customer Support Technician