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neblaz
Beginner
5,197 Views

Intel NUC NUC8i3BEH - Intel Iris Plus 655 Graphics Driver won't install

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Hi,

 

I have a Intel NUC NUC8iBEH (Bean Canyon, Intel Core i3-8109U CPU) with Intel Iris Pro 655 graphics. BIOS 0056.

 

I use 2x DDR4 2400 RAM, a SSD PCIe NVMe as main components.

 

When installing Windows 10 Pro 64-Bit (1809), Windows Update installes the following graphics driver:

 

dm_intel_iris_plus_655.png

 

 

At Intel there are newer graphics driver available. 25.xxx

When I try to install the latest Intel driver I got an error dialog with message similar to "Your system does not meet minimal requirements".

 

Then I tried the Intel Driver & Support Assistant, which detects that an update for the Intel Iris Plus 655 is available:

 

intel_driver_assi.png

 

 

But when installing it via the assistant I get an error dialog:

 

intel_driver_assi_error.png

 

So, what is the problem with installing the latest Intel Iris Plus 655 driver from Intel (website or assistant)? The only driver which installes is the one from Windows Update (24.xxx).

 

Hope you can help, please fix that driver installation issue, either on Intel side or talk to Microsoft.

Thanks in advance!

 

Cheers

 

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Accepted Solutions
n_scott_pearson
Super User Retired Employee
584 Views

That is correct; since the DCH driver will only install from .EXE, you need to completely uninstall the existing driver from the Apps and Features scene before you can install the DCH driver. My suggestion is to use this process:

 

  1. Download the DCH driver package to the local disk. You can do so from here: https://downloadcenter.intel.com/download/28437/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU....
  2. Completely disconnect the NUC from the Internet (i.e. disconnect Ethernet cable or disable wireless).
  3. Completely uninstall the existing driver.
  4. Reboot.
  5. Install the DCH driver.
  6. Reconnect to Internet.

 

Hope this helps,

...S

View solution in original post

6 Replies
RAJU2529
New Contributor III
584 Views

first of all you need conform your hardware device id is supported or not , check compatible device id in this post

https://forums.intel.com/s/question/0D50P000049uZu1SAE/the-following-list-of-hardware-ids-are-suppor...

 

download the graphics software manually and save in c drive, and then exact using WinRAR or 7-zip .

same error I got last four months back , reasons are when we applying new driver on existing driver .

so you must completely uninstall the graphics softwares uwing revo uninstaller software this software deletes all the files including registry keys also , once completed uninstall means , disconnect the internet .then restart the windows.

 

now open the folder , run setup with admin rights. after completes restart the windows

MikeBurrito
New Contributor I
584 Views

Same thing happened to me on a NUC8i7BEH, Windows 1809 insists on installing the .6287 version driver and when it is installed the 6444 from Intel won't install. I had to totally remove it and the Intel Display Audio driver, reboot, and then install using igxpin.exe in the driver package. Then I made the stupid mistake of checking it in device manager and hitting 'update driver' and it reverted me back to 6287! Luckily from there I could choose rollback driver and it brought me back to 6444. Intel and MS need to get on the same page here with these graphics drivers.

n_scott_pearson
Super User Retired Employee
585 Views

That is correct; since the DCH driver will only install from .EXE, you need to completely uninstall the existing driver from the Apps and Features scene before you can install the DCH driver. My suggestion is to use this process:

 

  1. Download the DCH driver package to the local disk. You can do so from here: https://downloadcenter.intel.com/download/28437/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NU....
  2. Completely disconnect the NUC from the Internet (i.e. disconnect Ethernet cable or disable wireless).
  3. Completely uninstall the existing driver.
  4. Reboot.
  5. Install the DCH driver.
  6. Reconnect to Internet.

 

Hope this helps,

...S

View solution in original post

David_V_Intel
Employee
584 Views
Hello neblaz, I am following up with your case and see that we have not heard back from you. Were you able to try with the suggestions provided? If you need more assistance do not hesitate to reply. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
David_V_Intel
Employee
584 Views
Hello neblaz, I am following up with your case and see that we have not heard back from you. If you need more assistance do not hesitate to reply. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
neblaz
Beginner
584 Views

Hi,

 

sorry for the delay, I had problems with my account at Intel.

 

Solved it like you guys described, first I downloaded the latest Intel graphics driver given at the NUC driver page, then I disconnected from the Web, I used DDU to uninstall the installed Intel graphics driver, afterwards installed the latest one via downloaded setup, after finish reconnected to the Web.

 

Thanks!

 

Cheers