Intel NUC X15 laptop power on but nothing on the screen

[dnguye7]

Hi all,

Anyone know what's wrong with Intel NUC X15 laptop - power on, the power LED is blinking WHITE all the time but the screen show nothing? Pressed the power button many more times but nothing happened, still blinking - not shutdown as expected as well.

It's my brand new laptop just arrived - and it's the first power on after installed RAM/SSD.

[David_G_Intel]

Hello dnguye7

Thank you for posting on the Intel️® communities. Please share with us the following information:

- When did you purchase this product?

- Do you use compatible memory?

- What troubleshooting steps did you try already?

Regards, 

David G 

Intel Customer Support Technician 

[dnguye7]

Hi David,

My answers as below

- When did you purchase this product?

End of Dec'21; arrived my home last week in Vietnam.

- Do you use compatible memory?

Yes, DDR4 3200 as per the specs.

- What troubleshooting steps did you try already?

The first basic thing is to enter BIOS but also failed. I tried BIOS recovery but also failed; just blank black screen without anything. I suspected something broken caused no power. I tried to use external monitor to rule out the screen problem - ruled out as nothing show on my external monitor too.

[David_G_Intel]

Thank you for the update, let me investigate this request and I will post the updates on the thread.

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Hello @dnguye7

Please try the following:

• If your laptop model is listed on the "Related Products" from article "BIOS Update and Recovery Instructions for Intel® NUC Laptop Kits with the Aptio® V UEFI Firmware BIOS Core", please try the F7 update or BIOS Recovery by the Power Button Menu.
  • https://www.intel.com/content/www/us/en/support/articles/000056678/intel-nuc/intel-nuc-laptop-kits.html
• If that doesn't work, please try using a different power supply/cable.

If those steps don't help, please contact the place of purchase to confirm which warranty options you have available.

Regards, 

David G 

Intel Customer Support Technician 

[dnguye7]

Both advises didn't work at all - i'm in contact with the place of purchase now

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

Thank you for the update, if you need any additional information please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G  

Intel Customer Support Technician