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Intel NUC X15 laptop power on but nothing on the screen

dnguye7
Employee
697 Views

Hi all,

Anyone know what's wrong with Intel NUC X15 laptop - power on, the power LED is blinking WHITE all the time but the screen show nothing? Pressed the power button many more times but nothing happened, still blinking - not shutdown as expected as well.

 

It's my brand new laptop just arrived - and it's the first power on after installed RAM/SSD.

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David_G_Intel
Moderator
676 Views

Hello dnguye7


Thank you for posting on the Intel️® communities. Please share with us the following information:

- When did you purchase this product?

- Do you use compatible memory?

- What troubleshooting steps did you try already?


Regards, 

David G 

Intel Customer Support Technician 


dnguye7
Employee
671 Views

Hi David,

My answers as below

- When did you purchase this product?

End of Dec'21; arrived my home last week in Vietnam.

- Do you use compatible memory?

Yes, DDR4 3200 as per the specs.

- What troubleshooting steps did you try already?

The first basic thing is to enter BIOS but also failed. I tried BIOS recovery but also failed; just blank black screen without anything. I suspected something broken caused no power. I tried to use external monitor to rule out the screen problem - ruled out as nothing show on my external monitor too.

David_G_Intel
Moderator
665 Views

Thank you for the update, let me investigate this request and I will post the updates on the thread.


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
641 Views

Hello @dnguye7


Please try the following:

If those steps don't help, please contact the place of purchase to confirm which warranty options you have available.


Regards, 

David G 

Intel Customer Support Technician 


dnguye7
Employee
603 Views

Both advises didn't work at all - i'm in contact with the place of purchase now

David_G_Intel
Moderator
614 Views

Were you able to check the previous post?  

Let us know if you still need assistance.   


Best regards,  

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
593 Views

Thank you for the update, if you need any additional information please submit a new question as this thread will no longer be monitored. 


Best regards,  

David G  

Intel Customer Support Technician  


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