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IKDI
Beginner
1,412 Views

Intel NUC headset issue.

My 6th generation Intel NUC has a headset issue where it won't detect the mic in 2 way headsets (headsets with a mic and audio in the same jack). The mic works for everything besides the computer. Is this a motherboard deficiency? (I've tried everything, including the audio manager and all of that)

I have the i7 model with 32 GB of memory and 256GB of storage.

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4 Replies
AlHill
Super User
143 Views

Download, run, and ATTACH the results of this utility. Then, an Intel support engineer can assist you.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

Doc

IKDI
Beginner
143 Views

idata
Community Manager
143 Views

Hello Imm0rtal_,

 

 

Thank you for your response.

 

 

I would like to start with the following. Please download the latest audio driver from the link below:

 

 

https://downloadcenter.intel.com/download/26329/Realtek-High-Definition-Audio-Driver-for-Intel-NUC-K... https://downloadcenter.intel.com/download/26329/Realtek-High-Definition-Audio-Driver-for-Intel-NUC-K...

 

 

This driver is for the 3.5mm audio jack which could solve the issue you are currently experiencing, once downloaded, please run the installer and once it is completed, please reboot your system and try to see if the issue persists.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
IKDI
Beginner
143 Views

Thank you so much! This worked! I can finally talk through my microphone on my computer!

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