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11306 Discussions

Intel NUC nuc5i7ryh no power off

ClaudioB
Novice
413 Views

Goodmorning everyone,
since yesterday my intel NUC is dead, no more signs of life. I disassembled it and trying to turn it on I have the problem visible in the attached video.

Does anyone have any advice for me or should I consider it to be thrown in the trash?

I also tried to replace the external power supply and all the replaceable components (RAM, M2, SATA HDD) but I had no luck. I also dusted off the fan but nothing.

If anyone has had the same problem and solved it somehow, they can share their experience here.

I am sorry to throw it away, the problem arose simply by disconnecting it from the power and reconnecting it, it no longer turned on.

Thank you for your attention.
Regards
Claudio

0 Kudos
4 Replies
LeonWaksman
Super User
395 Views

Hi @ClaudioB 

1. Disconnect the CMOS battery connector and reconnect it after 15 minutes.

2. Did you tried to power ON your NUC with the BIOS yellow Security Jumper removed?

 

Leon

 

ClaudioB
Novice
389 Views

Hello @LeonWaksman 

Thanks for your reply.

Yes, I tried to keep disconnected the CMOS battery even for a whole night but without success. I have also try to replace it with a new one but same problem.

I have try with the yellow security jumper removed and also moved to the nearby jumper but again, without solving the problem.

Thanks again for answering me.

Claudio

Esteban_D_Intel
Moderator
327 Views

 Hello ClaudioB,    


Thank you for posting on the Intel® communities.   

  

I need to inform you that due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help.  


You may also find the Discontinued Products website helpful to address your concern.   


We hope that you are able to resolve this behavior as soon as possible.

  

Please keep in mind that this thread will no longer be monitored by Intel. 

  

Esteban D.  

Intel Technical Support Technician 


ClaudioB
Novice
322 Views

Hello @Esteban_D_Intel 

I wrote on this community forum because I know that it is a discontinued product and therefore I wanted to share my problem with the community in the hope that someone has had the same problem as me and can share the solution (if there is a solution).

Thanks for your intervention.

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