Intel NUC uniwill broken software

[zoomyjs]

Hi i recently got an intel NUC laptop and cannot run the NUC software studio at all. It requires "uniwill service" and everytime I install uniwill service it doesn't start. I havn't got it to start at all yet. I'm running Windows 11 and have had this laptop for only 1 day. Pretty confusing that intel has such terrible software. Everytime I try to start the service it gives "exception error 1064"

If I cant even run the nuc software that controls this laptop I'm definitely not going to keep it.

Does anyone have any ideas as to why it won't run

[Steven_Intel]

Hello zoomyjs,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following information:

• What is the model of your Intel® NUC laptop?
• Provide a screenshot of the error showing when trying to open the Intel® NUC Software Studio.

Best regards,

Steven G.

Intel Customer Support Technician.

[zoomyjs]

Hi Steven,

I have the intel nuc laptop lapkc71f.

This is the nuc studio error https://ibb.co/f8tCLK6 and this is what happens when i try to start the service https://ibb.co/rbnPkYx

I have found the problem tho after uninstalling everything on my computer it was a program called FXsound being installed causing the uniwill server not to run. After uninstalling it the uniwill server ran for the first time.

[zoomyjs]

I'll be honest with you i'm very unimpressed with this laptop. I was benchmarking 7k cpu score in timespy before i got into the NUC software and after i switch to performance mode and benchmark mode it's the same thing! Only difference is the 3070 scored higher. With an 11800h I should be in the 10k or close to it not 7k. I've been playing around with it for days now tweaking every setting and i'm at the point now where i'm probably going to return it. Can't even get 8k cpu score that's terrible. It's unfortunate because I very much like the laptop design and everything else but the CPU performance in unacceptable.

[JohnDoh]

Hi,

I have the same device, this was in Benchmark mode.

https://www.3dmark.com/spy/29723074

Sounds similar to an issue I had where uniwill wasn't actually functioning.  I had to download the BIOS update and run it again.  It reinstalled and after that uniwill started actually opperating.  Mine wasn't switching power modes and wasn't applying ANY fan curves at all.  Yours may not be applying the power limit changes to the CPU.

https://www.intel.com/content/www/us/en/products/sku/198152/intel-nuc-x15-laptop-kit-lapkc71f/downloads.html

[zoomyjs]

Those numbers I would be happy with. I had this in the box by the door took it out and reflashed the bios with the windows 11 version. I had already formatted the driver and installed clean windows 11. Ran the updates and installed steam. One of the windows updates was actually uniwill service so I installed the nuc software and of course it gives me the same error "uniwill service not running" so I downloaded the latest version from Intel website and this time it runs but still getting 7k cpu and 9k GPU in benchmark. Last thing is I tried the OS independent bios update but no change.

I have noticed very serious fan issues where half the time they just won't even start till the cpu/GPU reaches 95c then it just downclocks till you get 7fps and the fan still don't turn on. There shouldn't be this many problems especially in a clean copy of Windows 11 with an updated bios. I had it for a week and just constant freezing glitches and no higher then 8k cpu in timespy.

[JohnDoh]

Definately sounds the same as what mine was doing.

I also did something with the dot net framework, I had a thread here somewhere with everything I tried.

It started working when I'd reinstalled the BIOS and did something to dotNet framework. It made no sense since I'd tried multiple fresh installs of Windows on both 10 and 11 versions.

[zoomyjs]

Do you remember if there is anything else you did? Maybe I just have a bad unit..

[zoomyjs]

The worst part is when im connected to my 3080 via thunderbolt it stutters every 2 seconds so much that I can't even play any games. And when im running on the laptops 3070 monitor out just having the 3080 EGPU connected drops the performance by 20% This thing has some serious problems never had any issues with my razer laptop. This is going back. Thanks.

[Steven_Intel]

Thank you for your response.

I am glad to know you were able to get the issue with the NUC Software Studio fixed. Thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior.

We are sorry for all the inconvenience you are having with the laptop. I would be glad to help you further with the performance issues, but we understand you will proceed to apply the warranty and return the laptop.

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards,

Steven G.

Intel Customer Support Technician.

[zoomyjs]

Hi Steven,

Yes please help with performance issue. I'm out of things to try

[zoomyjs]

Nevermind I returned it tonight just WAY too many problems... thanks anyway