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Intel NUC11BTMi9 Beast Canyon does display LED controls in Intel Nuc Software Studio

jadeng24
Beginner
281 Views

So I just bought a Intel Nuc from Newegg, the Beast Canyon i9. Things were pre-installed for me with windows 10 home. I setup the computer just fine and everything works, but when i downloaded the Intel Nuc Software Studio to manage the RGB Leds on the Nuc, it doesn't show as an option whatsoever. Any ideas?
It only lists -Performance Mode, and -System monitor as options. 

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3 Replies
Steven_Intel
Moderator
201 Views

Hello jadeng24,


Thank you for posting on the Intel® communities.


In order to better assist you, please provide the following information:


- Download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 


Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  


Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.


- Was there any BIOS update before you install or before you open the Intel® NUC Software Studio?


Best regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
179 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
167 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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