Intel NUC11TNKi7 - Audio / ARC Issue

[Kyruss]

Hello,

on my Sonos ARC, the sound is temporarily completely gone, or it comes briefly from the TV speakers, then completely gone again, then again from the ARC, and so on. (Only if the NUC is switched off)

I use an Sonos ARC (HDMI3 ARC Port).

The TV is a Samsung GQ82Q800TGT.

Otherwise, a Switch OLED (HDMI1) and an Intel NUC 11 Pro Kit (HDMI2) is connected to the TV

If playback is via the NUC, there is no interference.

If the playback takes place via the Switch or via a Nvida Shield Pro (2019) connected to HDMI4 as a test, then the dropouts occur.

If I remove the NUC (unplug HDMI oder the Power Cord) , the error is gone.

On another TV (also Samsung), without a Sonos ARC, there is no problem with playback when the NUC and the Switch are connected.

If I replace the NUC by a other PC / Notebook, the ist also no aufio issue.

It seems that the ARC and the NUC are fighting over something.

Do any of you have any ideas?

Greetings

Matthias

[DeividA_Intel]

Hello Kyruss,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Was Sonos ARC working properly with your NUC before?

3. Is this issue recent? If so, when did it start?

4. Do you see any error at the device manager?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello Kyruss,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Kyruss,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician