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Intel NUC6 extreme sleep barrier.

lEdge
New Contributor II
379 Views
I noticed several times after returning home from work the NUC is awake. I hate to leave it on during high peak hours because my house is dirty and the fan runs wild. I caught it in the act this morning. The phone's Bluetooth pushed the wake up packet. I only noticed that since I erased the NUC from the phone's device list. The phone's notification panel gives me code messages now for pairing. And then I noticed that the device is in fact waking up. I never really configured the WAN sleep settings. And the Bluetooth is integrated into WAN card. I do use Bluetooth a lot. It's not a troubleshooting problem.
I need directions for making the settings work okay for me. This was a professional problem from the start. It wouldn't go to sleep and wake up right away. And I never ever had a gigabit Intel adapter. It comes with advanced features, for one. Link can work. I don't mind learning new tricks.
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13 Replies
David_G_Intel
Moderator
359 Views

Hello lEdge

  

Thank you for posting on the Intel️® communities. 


Is Bluetooth the only thing that wakes up your NUC automatically or does this happen with other actions?

Please attach the Intel® System Support Utility (Intel® SSU)  resullts

  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

 

Regards, 

David G 

Intel Customer Support Technician 


lEdge
New Contributor II
354 Views
I'm glad somebody found the time to respond.
I want to add I'm pretty used to my TV sound bar waking up from sleep when the phone or a laptop computer connects. Because it's designed like that.
On the current situation with the NUC computer I had no idea what was doing it. After a couple of trials I had to make sure the sleep timer was on to prevent all day power for this NUC.
I figured out how to set up the lan packets. More on that is mentioned elsewhere.
Everything in the NUC is basically new to me. That's the problem, and the one that needs the solution.
I don't have any other devices that can wake up from lan, wan, Bluetooth and USB. I'm more used to power button or USB wake-up options.
lEdge
New Contributor II
354 Views
The problem was the Bluetooth as I said. My phone when in range was waking up the NUC. And I just disconnected the phone and the NUC from each other's device list. As a current solution works fine. I haven't checked any current windows settings yet.
And too be honest this only happens with the phone in the device list. The laptop seems to be silent in this configuration. And I seriously don't mind having every resource possible in the house wake up the NUC. Except only when intended.
lEdge
New Contributor II
341 Views
The current situation as well is important. I don't really have much time for the computer. And I also don't have a monitor for it. It's just panning the Netflix and Media center role for the TV. I also got a new TV for it.
I understand why all the options exist. I also already made changes to the iSCSI boot. I just don't know how Tlingit and Rondo feel about. As they are currently already taking the match spot as qualifying computers.
I'm lost in the document description for the kit. I can only imagine how to wake from the peripheral. Not to mention the reading I done just for today. I can add two or more things to the list added. Such as the S5 states wake up. And wake from CIR devices along with Bluetooth media remotes.
What's the best configuration to convert to waking up the NUC instead of the power button and a USB keyboard mouse combo(Logitech K400+)?
lEdge
New Contributor II
341 Views
By the way. I'm not going anywhere, anytime soon. But, I also need to make changes on Tuesday. Hardware(what) changes to the ram. I just ordered a Crucial 32 GB kit that runs with XMP quality. It's just replacing ram I got at a local store. Not to mention the 50/50 chance of making HDD replacement.
I just want the SSU report to be correct.
lEdge
New Contributor II
300 Views

For the sake of the community public appearance of this forum this is what the Android 7.1.1 Bluetooth settings are like right now. It has absolutely no effect. And since removing the NUC device. Because it was really bothering me not knowing what the problem was.

I also tried the same thing with the HP laptop communication. I only have an option to send files and attempt to connect to local network. Local network from Bluetooth connection is like news to the two computers. They are already on the same network.

Long story short no effect either. One more thing. I'm pretty sure the phone's Bluetooth is version 3.4 or something in that tenet kennel. 

David_G_Intel
Moderator
250 Views

Thank you for all the information provided lEdge.

To to investigate this and replicate the problem we need the full NUC model and the Intel® SSU results, you can provide a new file if you make changes to the system, we'll be waiting for your response.

 

Regards, 

David G 

Intel Customer Support Technician 

 

lEdge
New Contributor II
237 Views

Oakay. I had some time after work today. More than usuall.

I will give you the SSU report in the attached file. It's just a text file.

I wanted to add that I did not make any HDD changes and everything is as described. Original and untouched. I did add a second HDD along with the new RAM. Don't get confused in the part list. They should be the same parts. Thanks.

Again, please don't forget to mention to quote me. This is not a technical issue. I never really expected the Bluetooth to wake the system up. I hope you can read the BIOS sleep settings. I don't remember them, and I actually forgot to check that. I can say for sure the S3 state must be on. That was the last intention I made any changes in the bios. I did include the BIOS information in the scan.

David_G_Intel
Moderator
216 Views

Thank you for the information provided lEdge. We are working on this request, the updates will be posted on the thread.


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
181 Views

Thank you for the information provided lEdge. Please test a clean installation of the wireless drivers, BT drivers included, test the device and let us know if the issue persists. Download link

Steps:

Regards, 

David G 

Intel Customer Support Technician 


lEdge
New Contributor II
137 Views
No. Wait a minute. I can't deal with these spontaneous replies. I still do need help. I was hoping not to make changes to the drivers. I will also have to check the current system drivers installed. If the link drivers provided are newer I will be glad to update. I will keep you posted. And I hope that since you say that the drivers are new and have my system report this update will apply to my NUC.
David_G_Intel
Moderator
158 Views

Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
149 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   


Best regards,  

David G. 

Intel Customer Support Technician  


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