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Intel NUC6i5SYH / Intel Iris 540, 4k videos stutter and lag in YouTube and when playing a local file.

User1588579125205464
246 Views

Dear Team,

 

I have Intel NUC6i5SYH / Intel Iris 540 graphics latest drivers, hooked up to a Benq EW3270U 4k HDR display.

 

The challenge is I can output to a 4k resolution for my windows 10 machine. However I cannot play any 4 K videos either in YouTube, Netflix or a local file. The system slows down, video stutters and screen freezes.

 

I have the HEVC codecs installed plus the latest Intel Iris drivers. Please help how can I resolve this issue or NUC can handle the 4k streaming/playback.

 

Capture.JPG

 

 

Thanks,

Cybeh

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1 Reply
Leonardo_C_Intel
Moderator
184 Views

Hello User15885791252054645963

 

Thank you for posting in the Intel Community.

 

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.

 

Regards,

Leonardo C.

 

Intel Customer Support Technician

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